We're so sorry that some of your Luv Diaper tapes wouldn't work and kept falling off, Faby. We understand how frustrating this can be as parents. Our diapers undergo many quality checks, and we try our very best to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is helpful, and we'll ensure it's shared with our Quality Assurance Team. If the tapes are not fastening as well as they should, popping open, or not re-fastening, the diaper may be too small around the waist. When fastened, the tapes should be in the middle of the picture strip on the front of the diaper. If the tapes will only go nearer the end of the strip, it may be time to move up to a larger size diaper. So we can help you find the best fit for your baby, please call us at (888) 665-3257 when you have a moment.

We're so happy to hear Luvs diapers are working out well for your family. Thank you for your loyalty and for sharing your story.

We’re sorry to hear about your child’s experience, Leeann, and we hope they are doing well. Nothing is more important than your child’s health and happiness. We know a baby’s skin can be very delicate, and many different factors can lead to discomfort. That’s why we partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for little ones. Before any child uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met. This is not the experience we want for any child or parent, and we’d like to learn more about your experience and continue assisting you. When you have a moment, please call us at 1-800-632-7435.

We always want to bring you great quality diapers, Prashanth, and we’re so happy to hear you love our diapers! We’re thrilled to have you in the Luvs family! <3