We're deeply sorry to hear about the issues your little one has faced, Richard. We understand the stress this can cause a parent. Please be assured that we invest a significant amount of effort into developing and testing all our diapers to ensure they are safe for babies. We have meticulous procedures in place to guarantee this. We collaborate with parents and partner with leading professionals, including pediatricians, pediatric dermatologists, and safety experts, throughout the diaper-making process. We want to emphasize that this is not a situation we anticipate. However, we recognize that every baby is unique, and a baby's skin can be extremely sensitive. To ensure your concerns receive the attention they deserve, please keep the product and contact us at (888) 665-3257.

We're sorry to hear your kiddo went through that, and we hope your baby is feeling better now! Please be assured that our Luvs Platinum Protection diapers are safe. They have the same safe and mild ingredients as our previous Luvs diapers and should not cause babies to have diaper rash. Our most recent changes include bigger and stronger tapes for improved fit, bigger sides with more coverage, and more fastening area for improved fit. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for babies. Before any baby uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met, so we'd like to learn more to see how we can help further and share this with our team. When you can, please give us a call at 1-800-632-7435.

We're very sorry to learn about your experience with Luvs, and we truly hope your baby feels much better soon. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that the issues you have described aren't things we would expect to hear. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. We'd love to learn more and help you best, so please call us at (888) 665-3257.