We're sorry to hear you are experiencing that. All the ingredients and materials in our diapers are rigorously tested before and during the manufacturing process to ensure our products reach you in the best possible condition. There are a few reasons that could occur, and will be happy to share that with you. We're happy to help you. Please call us at (888) 665-3257.

We're sorry to hear the strap ripped off two diapers. We check our diapers many times during production to make sure every case reaches you in perfect condition. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.

We're sorry to hear you noticed leaks and that your kiddo is going through that, and we want to help. We understand how frustrating that can be, and we hope your child is feeling better. We hope it helps to know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. This isn't something we expect, and we'd like to learn more to share this with our Health and Safety Team. When you can, please give us a call at 1-800-632-7435.

Keeping you kiddo dry and comfy through the night is what our diapers do best! Thanks so much for trusting our diapers, it means so much to us.