We're sorry to hear your daughter is experiencing this, and hope she is feeling better. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals through every step of the diaper making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. Please call us at 1-800-632-7435 for further assistance. We're happy to help you.

We are sorry to hear that you are not happy with the quality of our diapers. We have many quality checks in place to make sure every product reaches you in perfect condition. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-632-7435.