We are sorry to hear that you are not happy with the quality of our diapers. We have many quality checks in place to make sure every product reaches you in perfect condition. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-632-7435.

Nena, we're truly sorry to learn your son has a rash, and hope he's feeling better very soon. The safety of babies is at the heart of all we do, and we always want to provide your little one with comfort. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. So we can help you further, please call us at (800) 632-7435.