We're sorry your daughter wasn't happy with the quality of the Luvs Diapers you sent for your grandson, Charlotte. We always want you to get the best results while using Luvs, so we're disappointed to hear this. We use an Absorbent Gelling Material that can absorb 30X its weight, allowing it to be less bulky but still absorbent. With our expertise in diaper technology, we're confident we can help you find the best size and fit for your baby! Please call us at 888) 665-3257 when you have a moment.

We're sorry to hear the diapers did not keep your little one dry. As you’ve noticed, our diapers have changed. They are thinner and they now have the three channels help to distribute wetness evenly, providing a better fit when wet. While our diapers look a little different, they still offer the same dryness and leak protection you’ve come to expect from Luvs as we have not reduced the absorbency. Sometimes leaks happen because there isn't enough absorbent material for baby’s urine output, which could mean baby is ready for the next size. If your little one is close to the upper end of the weight range for the diaper size you're currently using, you may want to try the next size up as there is more absorbent material in the larger sizes. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.

We're sorry to hear that the tapes will not stay fastened on the diaper. We have many quality checks in place to make sure every product reaches you in perfect condition. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

We're sorry to hear you are having leaking. Leaking can be a sign that the child has outgrown either the size or the absorbency so we recommend moving up a size. We'd be grateful for the opportunity to help you further. We hope you will find a moment to call us at 1-800-632-7435

We understand how frustrating that must be, and we want to assure you that our diapers go through many quality checks to make sure that each one reaches you in perfect condition. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. It could be that a different size would suit your kiddo's absorbency needs better. We'd like to learn more about this so we can help further. Please give us a call when you can at 1-800-632-7435.