We're sorry to hear that you're having this experience, since we always want you to be able to enjoy an easy clean with our products. We'd be happy to share some tips so that the Wet cloths stay attached while you're mopping. We suggest making sure that the green strip on the cloths is around the Sweeper head, and not on the floor, as this will ensure that there's enough material to tuck into the grippers. As well, use both hands while mopping. One hand should be placed on the top of the Sweeper, and the other should be about halfway down. This allows you to put more downward pressure on the Sweeper head to help keep it flat during use. We hope this helps, and please give us a call at (800) 214-8734 if you'd like further assistance with this.

Our Swiffer Sweeper cloths have gone through many quality checks in order for you to be able to enjoy using them. One thing we do recommend is aligning the edges of the fold to the edge of the mop head. This helps to ensure that the cloth is lined up to properly fit into the grippers on both sides of the sweeper head. Please let us know if you've already done this and we'll be happy to continue to help. Our phone number is (800) 742-9220.

Thanks for taking the time to leave a review. We're sorry to hear you had this experience with our Heavy Duty Wet Cloth Refills. We have strict quality controls to ensure our products reach you in the best possible condition, and we would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220.

Thank you for taking the time to share. Our team is always researching,a nd taking in feedback to help us design our Swiffer products. We understand that everyone has their own favorite scent, and we appreciate you sharing that the lavender scent was yours. We'll be sure to share this with our team, and if you'd like to share more, please feel free to give us a call at (800) 742-9220.

We appreciate your input, and we'll be sure to share it with our team! This isn't what we expect, so if you'd like to share more, so we can help further, give us a call at: (800) 742-9220 when you're free!

We're sorry to learn you had this difficulty, Lee, as we only want to help you get the best results from your Swiffer Sweeper Heavy Duty Wet Cloth Refills, with Lavender scent. It may help to know some floor surfaces may create more pressure on the cloth when mopping, causing it to release from the grippers. If this happens, try turning the cloth over and use the plain white side to clean your floor to get the improved performance of our Heavy Duty Wet cloths. When you do this, make sure the green strip is around the edge of the mop, not on the floor while mopping. This should ensure there is enough material to tuck into the grippers. Want more help? We're here, at our phones, waiting to chat. Our number is 1 (800) 214-8734. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST.