We are sorry you had this experience with your Wet Cloth Refills. We take pride in our products and have them undergo various checks to ensure they are up to standard and that you're receiving a quality product. The packaging could have been damaged in transit or during storage. If the cloths have been allowed to come into contact with air for a prolonged period of time, this would cause them to dry out. We do not recommend adding water as this might contaminate the cloths and affect their performance. So we can help you get back to Swiffering away, please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.