Bought a sterns and foster king estate at mattress firm ..within 3 months mattress was badly sagging..very dissapointed with this purchase..sterns and foster has gone way down in quality..owned one 20 yrs ago and it was fabulous..10 year warranty is a joke..they will not stand by it.

After only a few weeks of use, this mattress the "Ellria" does not feel any better than the 16 year old Sears posturepedic mattress that I was replacing. When sitting on the edge there is a creaking sound every time you move. This mattress does not have good pressure point support after sleeping on it for a few hours. When first getting into bed it feels okay but within hours the top is condensed to feeling like you are on a board. Not the sleep or rest I expected for the price. I will never buy another Sterns and Foster. Many of the reviews I have read recently say that it they have had difficulty with the warranty. I am very disappointed in this purchase.

[This review was collected as part of a promotion.] This mattress is really great. It is firm enough that I do not sink into it, but it isn't hard either. It is thick enough that all of the new sheets fit it too. I hadn't had this brand of mattress before this one and I wish I had tried it sooner. Other mattresses I had in the past were always too soft. This mattress being firm is going to help my back pain and I'm already sleeping better. I am sure that it'll hold up for years without giving me any problems. Disclaimer: I was given this mattress for free in exchange for this product review.

[This review was collected as part of a promotion.] I love how comfortable this mattress is. It's the perfect balance of firm and soft. I work 12 hour shifts as a CNA and could NOT fall asleep easily on my old mattress. This Stearns & Foster mattress has been an absolute sleep changer.

[This review was collected as part of a promotion.] I have had back pain for a while, so I was skeptical a new mattress would help that much. I was completely mistaken! I enjoy a firm mattress, so that is what I got and I am completely satisfied. I expected to be a little uncomfortable as I broke the firmness in a bit, but I didn't experience that. From the day it was delivered, it's been like sleeping on a cloud. A very firm cloud. LoL. This mattress has all but eliminated my back and hip pain. I would recommend this mattress to everyone. Seriously. My son and I fight over who wants to sleep on it. LoL. It is worth every penny, I promise.

[This review was collected as part of a promotion.] Finally , I find the firm mattress that supports my hurt lower back. It is really comfortable to lie on after a long hard working. I will recommend this Stearns & Foster Estate Ultra Firm Tight Top - Queen to my family and friends

[This review was collected as part of a promotion.] I received this from BzzAgent in return for my honest review. Awesome mattress for my bad back! The best sleep I've had in years! After 3 back surgeries and continuing back problems for many years, I had accepted waking every morning with back pain. And then I slept on a Stearns and Foster luxe mattress while visiting a family member . For the first time, I awoke with NO back pain. I couldn't believe it! In the end, after talking directly with a company representative, I ordered the higher reserve model, and I'm glad I did. This bed has been exceptional since it arrived. I tried other well known mattresses for years, that required special sheets, and had bulky platforms. None of them even come close to this magnificent bed. The platform is compact, and any deep pocket sheet fits perfectly. Iis expensive, but worth every penny. Given how much of our lives are spent sleeping, it is an investment in your health that is well worth making. I awake refreshed and ready for the day. Thank you Stearns and Foster for such an excellent product!

[This review was collected as part of a promotion.] I was sent a Stearns & Foster Estate firm pillow top mattress for free through BzzAgent for review. I've had this mattress for about a month now. Delivery and setup was flawless and took no time at all. I've never had a pillow top mattress before and so happy I got to try this one. Over that last couple of years I've suffered from back pain. Only after 2 nights of sleeping on this mattress my back pain has mostly disappeared. For a firm mattress, it isn't stiff and uncomfortable like a lot of other firm mattresses that I've had in the past. It is a little taller than any mattress I've ever had but not a problem for me. Overall I think if you are a larger person and want a mattress that will give you support but also comfort for your hips and shoulders, you'll want to try this estate firm pillow top mattress.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

Our mattress is 7 years old. It has a growing hump in the middle of it. It kept getting better. Someone came out and they will not honor the warranty. Stay away from this dead beat company. It is a lot of money to pay for a mattress and then a warranty is not honored.