This is certainly not what we like to hear. We value your time and would like to look into the concerns with your K-Mini Plus coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.

Hi Jay and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. At your earliest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!

Thank you for reviewing your K-Mini Plus coffee maker. To make a cup of coffee, begin by lifting the water reservoir lid and pouring in your desired amount of water. Do not fill past the MAX or below the MIN fill lines. Lower the reservoir lid and place your mug on the drip tray. You may then lift the handle and place a K-Cup® pod in the K-Cup® pod holder. Lower the handle completely to close the lid. The brew indicator light will flash to indicate that the brewer is ready. Press the brew button- for bolder coffee, press the STRONG button before pressing the brew button. The brew indicator light will illuminate solid, then begin to pulse while the brewer is heating. After about 2 minutes, the brew indicator light will illuminate solid again and the beverage will begin to dispense. Brewing is complete when the brew indicator light is no longer illuminated. Please feel free to visit the support page on our website for helpful tips and videos. If you need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.

We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.