Had the previous one for about 10 months. Hadn’t been operating reliably for a couple of months. However we previously had one for about 5 years that we loved. The new replacement was sent promptly and has been working great now for almost two weeks.

I bought this Keurig Mini Plus so I could make my own coffee at work. It saves me from bringing a cup on the subway to work, having to buy a cup nearby or drink the stuff they brew in the office. It fits perfectly on my desk and I get my own favorite coffee at any time during the day. I will admit I had a little bit of a learning curve in using it - I have the Keurig Elite at home so I'm used to instant brewing and this puppy takes a couple of minutes to brew, but it's worth it!!

The brewer works only with 8 oz. it doesn’t work with 6 oz even though that appears to be the minimum amount of water you put. If you put 6 oz, there is a sound and the water disappears into the brewer but no coffee comes out. I sent the first one back before I discovered this quirk, but the replacement has the same issue. Now I’m forced to make 8 oz of coffee though I prefer a 6 oz cup. Apart from that, it is fine.

I used it once with bottled water and a coffee pod. It worked fine. I came to use it a second time, and it would just drain water from reservoir in the tank, make a noise like it’s brewing, and stop. Troubleshooting didn’t help. I responded to the email I was sent, by the way, you have to send multiple pictures because your order number, email address, and serial number you read isn’t enough. The process is a pain. The email was sent within the hour and no reply was giving. I called 6 days later, today, to see if there was any update, and alley didn’t get the email I sent from replying to the email they sent. At this point, I just want a refund and will purchase something else from somewhere else. It may be first world problems, but by God’s grace I just moved into my new place and l was really looking to forward to enjoying my morning cups of coffee again. I know there are worse things in life happening, even so, for the price of these things, they should work and customers shouldn’t have to go through the extras steps to receive a functional product.

I like my new white K-Mini Plus. It makes good coffee, but it's a little difficult to clean - it doesn't open far enough to access the inside easily. And since it's white, I can see every drop of spilled coffee. I'm using my old reusable permanent K-cup with Maxwell House half-caf, my preferred coffee. I have two suggestions: (1) provide a cleaning tool (maybe a tiny sponge on a stick) with each coffee maker you sell and (2) put a heating element under the cup rack. Oh, and (3) the slits in the cup holder are useless, and hard to clean. I put the solid lid from the K-cup container under my mug because it's easier to clean.

I needed to replace my old, gigantic K60 Elite to reclaim some counter space as I only use K-cups occasionally now. This Mini is the perfect solution. It takes up next to no space, doesn't need a big water reservoir and still has the features I need.

K-Mini Plus: Pluses: Wonderful foot print for busy kitchen countertops! And if you grow tired of having water sitting in a reservoir attracting tiny bugs (or spiders) and lots of microbes and what-not, then the K-Mini Plus is a no brainer. But how to compare with it's larger cousins? Better footprint is only a beggining. The brew time is very good (and yes, it will NOT compare with the larger keurigs that "preload and heat" water as it is being used. But if you have several coffee drinkers in your house, then you are likely not looking at the K-Mini Plus (unless you get one of the reservoir models). Seriously, in a 2 minutes I have my coffee, I can wait that minute and 45 for the coffee to brew. Consistent water brewing temps is what makes Keruig a better option than cheaper alternatives. And the Plus gives you a "Strong Brew" button. Strong brew button simply causes the water to move more slowly during the brew cycle...and I find that certain types of coffee simply do better this way....and i am not a huge fan of what most people call "strong coffee". The STRONG button simply gives the coffee more time in contact with the beans, and that can be beneficial to certain blends. Experiment. I enjoy using fresh filtered water for each brew. Starting with chilled filtered water just makes the flavors more true. And while we all get "used to" the flavor of our tap water, as it sits in a reservoir, water is able to fester its contents a bit. Minuses: The top puncture pin is no longer metal, it is plastic. It can easily break, especially if you are not very careful with using those plastic or metal pods for using your own coffee. This is elevated due to the K-Mini's angle of attack (only the top moves, meaning that the angle is more pronounced). If your Keurig catches the edge of one of those brewing pods, the silicon "needle" will bend and then eventually break. make sure you fully seat your coffee pods first (before closing lid) and you will likely never have a problem. Another thing is to use the new Universal pod from Keurig (or one like it) where the top "hole" is scooped a bit and allows for that angle of attack. (Keurig: Are you really saving that much money by using a plastic injection pin?) There is no special "Clean Cycle" for occasional cleaning. And actually, I hear the newest ones have a way to do this now. That would certainly be a benefit if true. But, here is one tip to keep your coffee maker from clogging and giving bad brews: Don't use those plastic net-like coffee pods. First of all, they ARE NOT biodegradeable as they claim. But those nettings shed small bits of "fabric" into your coffee maker (and coffee, I suppose) and it clogs it up. Keurig now has a bad-boy list of brands just because of this: Names like Wide Awake, Cameron, and all the others that are making netted pods now. They are selling because people believe they are biodegradeable. I can assure you, only biodegradeable if you use professional biodegradable heated furnaces. I have an elaborate composting system and those "compostable pods" are still pristine a year and a half later. Better news: The standard "Plastic" coffee pods from major brands (most owned by Keurig, for example) are now recyclable and marked so on the cups. This is great! Get rid of your "netted" coffee pods and save yourself the frustration of clogged coffee maker with bits of fiber inside the needles. Worse yet, as that netting fiber shreds (just play with a netted pod for a few seconds and you will see the fibers) during brewing, what are you really drinking!? The last minus: The Sensors seem arbitrary. For instance, Keruig K-Mini won't let you brew smaller than 6 ounces. Why not!? If I want to put in 2 ounces of water and get a small dollop of coffee to use in a whip or something, why not!? Since the Mini-Plus choses water size by how MUCH WATER the USER puts into it, why have a minimum at all!? If they are fearful lower water amounts will cause more clogging for those putting sticky drinks in their K-Mini, then at least give us a switch to over-ride the "minimum" safety setting. And my first K-Mini didn't allow for less than 7 ounces of water, though it said it was 6 ounce minimum. Just give me a button to say "Brew it any way!" Of course, all Keurigs have always chosen the default minimums (6 ounces, 8 ounces, 10 ounces) but with the K-mini Plus, Keurig had the opportunity to give us real control over this, and yet they implemented this minimum enforces by sometimes faulty electronic sensors. Uggh. Yes, 90% of the time, I am making a cup of coffee more than 6 ounces, but this didn't have to be this way. Enjoy your K-Mini Plus! I do! JJ

I am extremely pleased with the customer service provided by Keurig. After explaining the problem I had and performing the suggested fixes which did not correct the problem she said they would send me a new unit since it was under warranty! Thank you Keurig!!

I purchased one unit and had trouble with the operation of it at our cabin, even after it worked fine at our home. I called Keurig and they immediately sent a replacement. The second one works perfectly at the cabin and I hope will continue that way.

I got this model for Christmas 2018, it stopped working after 5 months, they replaced it and now this one doesn’t work, will call and ask for a different type of machine. So disappointed, my large machine was great, never a problem. Please stop selling this model, it’s junk!