Hello, We understand that your overall experience with the washer and dryer can be disappointing. Let us help. Below is a link with troubleshooting steps when the clothes come out of the washer soaking wet. It also includes other resources about the suggested laundry load size and the washer cycles. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources for cleaning the dryer, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options. We recommend checking these resources and watching the attached video guide from start to finish. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147210782) to help our team pull up your information when you message us. Thank you. -Angelica

Hi Alexandria, Thank you for reaching out about your Samsung dryer, model DVE55CG7100VA3. We understand how important it is to have your clothes completely dry after each cycle. To address your concern, we recommend utilizing the "Time Dry" setting. This feature allows you to manually adjust the drying time according to your needs, which can help ensure that your clothes come out fully dry. Please see page 41 under the "Control panel" section on steps changing the dryer time selection. Here’s how to use it: Select the Time Dry Option: Turn the cycle selector knob to "Time Dry." Set the Desired Time: Based on the load size and fabric type, choose a drying time that will adequately dry your clothes. Start the Cycle: Press the start button to begin the drying process. The links below will help you ensure that your dryer operates properly. Please select the scenario that best fits your situation and check the hyperlinks to learn more. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147572144) to help our team gather your information. Have a great day. ^Charles

Hi There, Thank you very much for your observation of our dryer. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly