Hi there 828282, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the audio quality of your earbuds and enjoying using the features. We would love to help you with the fit of your earbuds to maximize your listening experience. We have provided a link to an article to help you with the placement and would follow that up with a fit test when connected to the Samsung Wearables App. If this experience continues after these measures, please reach out to the Samsung Support Team, linked below, for additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Star, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the sound quality of your device. There are a few options to help you get the best and most secure fit as well. This device does come with additional silicone tips in a small cardboard box that came in your packaging. You can also perform a fit test while wearing the buds in the Samsung Wearables App. Lastly if you are still experiencing the difficulty, we do have available foam ear tips that may help you get the fit you desire. Thank you for being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages