Hey there Camlet, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand the fit of your buds is invaluable for your usage and enjoyment. We have provided a link to a great article to help with the optimal placement for the fit of your device. You can also try the additional ear tips that were included with your device to help with the fit. Lastly, you can perform a fit test while wearing the ear buds and connected in the Samsung Wearables App. We appreciate you being a Samsung customer, and hope you'll reach out to us if you have any questions. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Howdy LostCoffeeMug, Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. If the charging case or earbud(s) is damaged, you must purchase a new pair of earbuds. You can also purchase a new USB cable or wall adapter if the items are damaged. Check out the article I have linked below titled, "Samsung earbuds do not turn on or charge" for some helpful troubleshooting steps you can take to resolve what you are experiencing. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like further assistance and/or troubleshooting, please feel free to reach out to Samsung Support when it is most convenient for you. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge