Good day, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a moment to review, "How to wear your Samsung earbuds" if you would like more information about achieving the perfect fit for your Buds2 Pro. Let us know if you would like any further assistance or if you have any questions for us by reaching out to Samsung Support. Thank you for being a valued Samsung customer. - Debra

Nickname, thank you for your feedback on the Samsung Galaxy Buds2 Pro. Hopefully, prior to sending them back, you attempted to get the buds to fit well with the additional silicone tips in varying sizes. Please feel free to reach out to us with any further questions or feedback on your Samsung products. –Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages