Hi Andy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your buds is to your usage and enjoyment. We do include additional ear tips with the device in a small cardboard box in the original packaging placed in the same place as the charging cable. If you do happen to have a bud fall out and have trouble immediately locating it, you can also use the Samsung Wearables App to use the "Find My Buds" feature that will have the bud chirp to help you locate it with ease. This feature can be used so long as you are in range of the bud and it has battery to connect. Without knowing who you have spoken to, we have provided a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey Dre Drizzah, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro with us. We understand how important your phone calls are to you every day and we'd be happy to help you troubleshoot this matter with your earbuds in any way we can. While this device does have an IPX7 rating and can withstand some exposure to water, we don't recommend getting them wet intentionally as minerals and other materials in water can damage the earbuds. We have provided a link to an article to help ensure your earbuds are clean and free from debris that might be causing this difficulty with your earbuds. If you do use your earbuds for working out, we recommend ensuring they are dry prior to placing back in the charging case. We have also provided a link to the Samsung Support Team if you have additional questions. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Oddsvoltage, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing how excited you are about the usage and features of your buds. Without knowing if you are referring to the ANC feature and the ambient noise feature not switching back and forth during calls or something else. We have provided links to the full manual and the Samsung Support Team. These resources can work together to help adjust any settings or determine what other steps may need to be taken to ensure your device functions fully as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages