Hi there Fieldboss, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand our customers have different shapes and sizes of ears. This device does come with additional ear tips in a smaller and larger size. It should have been located in a small cardboard box along with the charging cable in your original packaging. We have provided a link to the Samsung Support Team if for some reason this accessory was not included with your original purchase. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Kelly, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how disruptive it can be to have the experience with static you mention. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team if this article does not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey there MRP07024, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds is to your usage and enjoyment. In addition to the videos, if you have already used the additional ear tips in a larger and smaller size, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to have this experience or have any additional questions. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi Tia M, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort and fit of your earbuds are to you for your continued usage and enjoyment. In addition to the steps you have already taken with your earbuds, you can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also provided a link to an article with additional tips for wearing your earbuds as well. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Nomax, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the 360 audio of your device. We have provided a link to an article to help with the audio quality. If you are looking to enhance specific audio features, you can do so in the settings of your Samsung Wearables App under equalizer. You can choose the audio profile that will better align with your preferences. We have also included a link to the Samsung Support Team if your device requires repair or you have questions. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages