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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro

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Feb 26, 2024
DrSandwich
4 out of 5 stars review

Nice sound, 4.5 overall

[This review was collected as part of a promotion.] Not comparing with headphones, these earbuds deliver very high quality sound, the customization for controls is alright, noise cancelling is ok so long as music is playing. Ambient sound is amazing, sometimes I forget I even have it in if I'm not playing music. I'm able to run, jump, etc. and the buds stay secure for the most part Dropped the case many times, still holds up, won't survive the washer though

Review from Samsung US
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Mar 13, 2023
Fathom
5 out of 5 stars review

Wonderful Wireless Buds

[This review was collected as part of a promotion.] To start I would like to say I was skeptical about Samsung buds. I had some of the older pairs and while the sound was good, they just didn't fit right in my ear. With these ones they fit perfectly. I'm able to work out, hike and do household chores while enjoying wonderful sound comfortably without risking it falling out. I use both ambient and sound cancelling depending on my environment and they work well.

Review from Samsung US
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Apr 11, 2023
BB0916
2 out of 5 stars review

Falls Out Constantly and Poor Ergonomic Design

Unfortunately, I can't recommend these earbuds to anyone who moves more than someone that sits down all day doing work. The microphone quality sounds great to others on the receiving end of phone calls made through these Buds, and they have good sound quality. However, the sound quality is truly no better than the Galaxy Buds+ which were released over 3 years ago. The active noise cancellation is some of the best on the market, I'll give them that. Though, the Buds 2 Pro's other fancy features like head tracking for 360-degree simulated audio, and 24-bit hi-fi audio are not worth this price point. The biggest issue I and many others have is the design of the bud itself, causing the bud to fall out of your ear if you tip your head even slightly to one side or jump up and down just a little bit. Forget trying to run with these, as you'll probably get only a few steps before they fall out. The biggest mistake Samsung made was removing the wing feature they've had on older buds, which allowed users to customize the size of the wing to fit their ear. The rubber tips also aren't the best, compared to previous years, these tips cave in on themselves more, mostly due to the thinner design of them. Another issue I and others have with the Buds 2 Pro is the touch controls being too sensitive to anything, if you have long hair or oddly shaped ears, or even shift your head too quickly, the Buds will think you tapped them and mess up whatever you're listening to, thus I have the tap feature disabled from the Wear app. I'm a diehard Samsung product buyer, but unfortunately these Buds are the worst product I've ever purchased from them and wait for when they release an improved, or even vastly different model in the future, maybe even headphones would be better than these. Lastly, I may as well at least share one piece of advice for current owners or those who are still going to buy after reading this review. Online it may say that you can't find these earbuds if they're still in the case, that's only partially true. If you lose them and leave the vicinity where they're no longer connectable via Bluetooth, then yes, they're pretty much as good as gone, as the case needs to be opened or the buds need to have fallen out for another Samsung device with Smartthings to ping their location. But if you're close enough to them where Bluetooth will work, you're able to forcefully make them beep a loud sound constantly until you find them EVEN while they're still in the case, otherwise you could also use your newer Samsung phones (22 and up) to activate AR mode and find them with your camera instead. Overall my rating stands at 2/5 because they're more of a hassle than a utility. Sorry for the long review and for any possible typos or grammatical errors.

Review from Samsung US
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reply from Social Commerce

Hello BB0916, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Firstly we can address the 24-bit audio quality you mentioned. While the buds are capable of using 24-bit audio to play depending upon the media you are attempting to listen to it may only play in 16-bit audio as the default settings as this is the most common audio quality. With regards to the fit of your buds, after trying all the different tip sizes and performing a fit test if you are still experiencing difficulty, we do have available on our website a foam tip that is compatible with this device to help you get the most secure fit. We have also provided a link to the Samsung Support Team for any additional assistance in adjusting the settings of your buds to best suit your needs. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Nov 19, 2022
Rach
3 out of 5 stars review

BATTERY IS TRASH

I am SOOOOOO disappointed with these. I spent full retail price only to find out the battery is absolutely garbage. After 6hrs NON continuous play, it's practically dead. ANC was off and I still ended up with only 6hrs of use. AMAZING SOUND! Buy not recommended for people with active lives. So sad.

Review from Samsung US
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reply from Social Commerce

Rach, we appreciate you taking the time to provide your feedback to us on your Samsung Galaxy Buds2 Pro. If you feel as though the battery isn’t performing as intended, please reach out to the Samsung Support or Customer Care+ Teams for assistance given the stated time of ownership. We appreciate you being a Samsung customer. –Elizabeth Customer Care+ smsng.us/Samsung-Care-Plus Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Feb 5, 2024
Ohio48
5 out of 5 stars review

Good quality sound, good noise canceling.

[This review was collected as part of a promotion.] I usually put these in at night or when out in public. Occasionally for private phone calls. They have added features like spacial audio, although its a little wierd for me. You get like 4 hours, lunch time charge, 4 more hours with constant podcast listening. I dont usually use the wireless charging- but it's a nice if the plug ever breaks - everything has a usage limit, even usb type c. Tap features do get activated if I adjust the fit, but that's how it works. Easy enough to tap it one more time but it's a complaint. Now I will compliment the ear buds for surviving a full wash and dry cycle. The case however did not survive. But that is an impressive amount of water resistance. There is a small noise that comes from the right one when you put them in but it goes away. I put them in a cheap case on my keychain now.

Review from Samsung US
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May 1, 2023
gabe80million
4 out of 5 stars review

Works as claimed, but one downside I have

[This review was collected as part of a promotion.] The device works as they claim. I just wish it had one great feature: Much bigger batteries. Remember when the Galaxy Buds+ lasted a whopping 11 hours? Samsung, please try to make them last that long WITH all of the cool features of the Buds2 Pro.

Review from Samsung US
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Oct 5, 2022
Jazzy64
4 out of 5 stars review

Sounds great!

[This review was collected as part of a promotion.] These sound excellent. The fit is much more secure than previous models as it's not as slippery as before. Bass is great. I only wish they came with the ability to automatically resume when you put them back in your ear.

Review from Samsung US
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Aug 21, 2023
Onehander
4 out of 5 stars review

First Set of Earbuds

[This review was collected as part of a promotion.] The Buds2Pro have fantastic sound, pair and connect seamlessly with my Samsung 23 Ultra, and hold a very long charge. As my first set of earbuds, they have served me well. My one wish for improvement would be even more eartip options. 3 are nice but none of them worked well enough for me, to prevent them from falling out during exercise or light jogging. The size of the case is very efficient and makes carrying the earbuds easy. I would buy them again.

Review from Samsung US
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Dec 23, 2022
Yajorze
4 out of 5 stars review

Great sound quality

[This review was collected as part of a promotion.] I have been using these for a year, the sound quality is very good, way better than other simular prodicts in the same price range. The battery lasts more than 5 hours of constant use and when it runs out they chadge back up quickly.

Review from Samsung US
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Apr 29, 2024
Sonny1269
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] I enjoy this product very much, i use them at work 8 to 10 hours a day battery life is great one earbud will last at least 6 hours no problem. I enjoy the feature which turns off when it hears a voice that way I can communicate with others. I also enjoy the feature with Ambient sound I can hear what noise is around as well as listening to music or videos

Review from Samsung US
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