Thank you for your feedback. We are truly sorry that the clusters arrived mostly broken with only a few larger pieces. Clusters can sometimes break during shipping and handling, which can affect the texture and experience you expect. We appreciate you bringing this to our attention, and we will share your feedback with our production and shipping teams to help improve the quality. If you would like to share more details about your purchase, please feel free to contact us at customercare@innofoods.ca - we would be happy to assist.