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Customer reviews for Member's Mark Luxury Adjustable Base for
Member's Mark Luxury Adjustable Base
4.3 out of 5 stars
stars79 ratings36 reviews
  1. 5 stars65% (51)
  2. 4 stars19% (15)
  3. 3 stars5% (4)
  4. 2 stars0% (0)
  5. 1 star11% (9)

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Showing 1-10 of 36 reviews
Dec 11, 2021
Sassa
5 out of 5 stars review

Verified Purchase

A Winner!

The description fits exactly. Delivery was simple and much sooner than expected. You will need two people to set-up and use a large sheet to move it around before you get it into the room. I suggest getting "sliders" to place under the legs; 2.5 ". The adjustment base is an attractive piece. The cushioned edges of the platform are nice and the legs are very attractive wood looking plastic. Everything is sturdy and fits well together; no issues with parts or assembly. I truly enjoy the lights, the massage and the backlight controls. It is smooth and quiet. I did place a non skid rug mat on top of my bedskirt just to assure no sliding of my Sleep Number mattress. The price is more than half the cost of an adjustable at The Sleep Number Store, but offers the same quality!

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Oct 23, 2021
RevPat
5 out of 5 stars review

Verified Purchase

Great value for the price

I have tried several brands of adjustable beds with no success and this is the best. Although it does have wall hugging features, in all the wallhuggers it doesn't really make that much difference. Anyhow, the vibration features are strong, the remote is easy to use and I feel it is a great value for the price.

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Apr 2, 2020
Coe
5 out of 5 stars review

Verified Purchase

❤️❤️❤️ My Member’s Mark Adjustable Base!!!

My adjustable base is one of the best purchases ever! The comfort and functionality are among my too reasons for giving it a 5 star ⭐️ rating! Last but not least, it is priced well-below all of the competitors with the same features, especially the wall glide, which is EXCEPTIONAL!

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Nov 7, 2022
Deb
5 out of 5 stars review

Verified Purchase

Thankful it arrived

The base went together easily and seems to work as described, It did fit inside our antique bed frame/headboard and footboard. We are very lucky that no one stole our delivered bed base/frame. Poor communication with Fedex as delivery delayed several days but no update when it would be delivered. It was left in front of our garage in plain sight for anyone to load it up and take it.

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Oct 14, 2023
Rodney
5 out of 5 stars review

Verified Purchase

Worth it. I sleep so much better vs flat platform.

This is the third adjustable platform I have purchased from Sam’s. They work great and we love sleeping on them. Everyone has their own preferences for what makes them comfortable. Great quality. Only issue is they are very heavy. It was an effort to get them upstairs. Set up was easy.

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Jan 18, 2021
Reesea
4 out of 5 stars review

Verified Purchase

Love so far ❤

I have had the bed for about 15 days. So far it had been great. I paired with a tuft and needle mint mattress. I love all the options that come with this model. I got this becauce i have bad acid reflux and it has helped. I am a side sleeper so had to play with position to find one that works. Pro Quiet Under bed light Adjustable legs ..love height.. Con USB plugs are at the head of the bed you need a long charging cord Massage motors are a little loud and feels like positioned in wrong places to feel anything, but my mattress is thick so I understand some of the motion damping effect. Wish you could attach an head board but this is stated on web that it to be used inside a standard bed frame.

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Dec 21, 2021
Deb
4 out of 5 stars review

Verified Purchase

Good price

Seems very sturdy and reasonable priced. The vibration of head and feet can only be felt at one level - maybe needs a mattress thinner than 11.5"? So only one setting works and for just 10 minutes at a time. Need more time before reviewing before I can really judge durability.

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Jan 14, 2024
Dominick
4 out of 5 stars review

Verified Purchase

No White glove delivery service

I love the base, it works great. I needed help setting up. I thought it would have "White glove" delivery, just like for a mattress, it was left outside my door. I live in a 55+ condo and had to recruit a neighbor. to get it inside, and unboxed, and setup. thats the only complaint I have with it.

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Mar 31, 2024
Andres
1 out of 5 stars review

Verified Purchase

Fix the app or remove the it's Wi-Fi advertisement

Do not buy this adjustable bed. If you are buying it for the Wi-Fi feature, the app does not work at all. I spent hours with different phones trying to get a work but it will not work. Contacted support and they said it's a no an issue and all you can do is wait for the next update. Don't bother sending them any emails either because they do not respond. The app is absolute garbage. As far as the bed itself, great structure push. The vibration was a little bit better but overall pretty happy with it. Super heavy though. Definitely recommend at least two people and if you have any stairs watch out. I'll be returning this though. If they cannot get the Wi-Fi to work. Without the Wi-Fi you cannot get Google or Alexa to work. They need to fix the app or remove all the Wi-Fi and smart home advertisement on the post. When I call the support number it told me that they've had issues with the app for years and if you look at any of the app reviews you will see in the same thing.

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Sep 25, 2023
Kate
1 out of 5 stars review

Verified Purchase

Horrible Customer service

The bed it self was nice but the customer service was horrible! The first bed came damaged. I contacted customer service and they said they would replace it. I explained to them I lived on the second floor and had to hire someone to bring the item up. They assured me that they would have someone come pick up the old one, from upstairs and bring the new one up. Well, we got the damaged one picked up. The company called me 30 minutes before they got here and said they were picking up the item, never scheduled anything, luckily, I was home. The new item was never brought upstairs. I called Sam's, they assured me that someone would call us and come by the next day to bring the item up. That never happened. I had to call them 5 different times to try and get this whole issue taken care of. Ultimately, we had to pay another company to carry the bed frame up. Just FYI, the queen weighs 150lbs.

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