We’re really sorry to learn about this moldy soup you had, Laura. We appreciate you letting us know. That’s definitely not how the product should be, and we understand how concerning this must have been. We would like to learn more about your experience so we can look into what went wrong. Please reach out to our Customer Care team at 800-274-2526 or customercare@blountfinefoods.com so we can help. Be sure to reference Case 1104685 when you contact us, which will help us assist you more efficiently. Thank you again and we hope to hear from you soon.

Hi Ron, I am sorry to hear you don't find the Panera at Home soup as flavorful as what's found in the cafe. We would love to hear more about your experience. When you have a moment, feel free to reach out to us at 800-274-2526. You can also email us at customercare@blountfinefoods.com. Your case number is 1105299. We appreciate your feedback and look forward to speaking with you.