Purchased the Reserve Soft and my husband and I both loved the mattress initially. Soon after the 90 day return or exchange window expired we realized the Soft Pillowtop model was not the right fit for us. The top had started to compress and sag where we sleep and a hump between us started to form. My husband also began complaining the mattress was causing back discomfort each morning. When I reached out to Customer Service to explain our experience and that we would like to exchange our soft pillow top for the Medium non pillow top model I was told by the representative nothing could be done since the 90 day window for an exchange had passed and I could file a claim if the mattress sag was already greater than 1.5 inches. Considering S&F is a premium brand and we purchased their top end collection I had hoped for a different outcome when I called customer service and explained our experience.

Purchased a new S&F Reserve Med Tight Top Queen from a furniture store in July. Had previously owned a S&F from 2001 - 2008. It sagged terribly at about 8 yrs but neither the very reputable furniture company where I purchased it nor S&F honor the 10-year warranty. I did turn the mattress over as instructed. The salesperson whom I purchased my new mattress told me the new mattresses were so much more advanced and they will not sag. The new mattress was delivered at the end of August. I usually sleep in the middle but have a tendency to move a lot in bed and end up on side. I decided to go to bed on the opposite side of the mattress for a change. Needless to say that side was much firmer than the other. I am small build and low weight. I did not expect this new mattress to get somewhat saggy in less than four months. I do like being able to raise the head and feet at times, but I only raise the head slightly rather than using two pillows, I don't use it like a chair.

For me this is an investment on my health. I decided to purchase a firm mattress to help with my back pain. Since I started sleeping on the S&F firm mattress my back pain has literally improved 98%, I am sleeping through the night and feel amazing. I also love the design, and most of the firmness with the softness with the fabric. Yes! the colors too. So far there is nothing I don't like about it. I am very happy for choosing Stearns and Foster as my life has changed!

[This review was collected as part of a promotion.] This. This is the one. It's got everything. It's conforming to the body like memory foam, supportive like inner spring, cool, comfortable and you sleep in it like there isn't a care in the world. This is the best bed I've ever owned or slept in. It's worth every cent.

Finally found a good mattress. I got the tight top medium. Although i admit i messed up and should got a pillow topper. But i love the support system. Luckily With mattress firm sleep trial i can switch it out after 30days. Still not sure if i should a get a plush or a firm pillow topper.

We got the mattress for less than a year and its already sagging. We have tried to communicate with the service department and all they refused to exchange the mattress because its not curvy enough. This is ridiculous and its causing psychological issues that we cant even fall asleep properly. We are so disappointed in both the quality of the mattress and the service!

Im 5'8 140 skinny and on the boney side. There website is misleading. If you ask the sales or "experts as they call it lol. They say its the softest but i disagree. If your under 150 its a bit over kill with all these extra coils which still gives you a stiff and hard feeling. If your under 150 its going to be hard to break in i had to keep walking on mine 10- 20mins a day. To finally loosen it up. I still wake up with shoulder and arm pains do the stiffness and lack of conforming. . Also the buttons are annoying and feels like rocks /pebbles if your laying on one.. should put something over them. theyll tell you to use a pad or topper. Which didnt help and is ridiculous because you spend lots of money to avoid this. The luxe hybrid soft feels much more softer and better conforming. A Hybrid will always feel softer im not sure why they push this one as the softest. I say because most expensive and they get bigger commission off it as well as company profits more. Sad its all about money and not the customer anymore. If your heavier than 150 and like a firm soft , and can deal with the buttons. this may be the one for you. If your lightweight like me i try the soft hybrid. Also choose different stores . My stores the displays are not properly supported and they sag. No center support and you can see them bending. Shop around theres better price mattresses that will do the same. Do your research look on redit , quora, and other community personal opinions. People who actually own and want to help. All these reviews say the same thing. There paid for it and get the mattresses for free. Of course there going say good things.

[This review was collected as part of a promotion.] While I don't feel I have had enough time sleeping on the mattress to give all my thoughts, I believe we have a pretty solid basis so far to give our thoughts. The high mattress made me giggle, but we love it. The material looks very well made, which we love. As for the actual sleep of the mattress, it's very comfortable. The first few nights of sleep, I woke up with zero pain, which was terrific. Now the top is slightly softer than I assumed when hearing firm. The sides dip down a bit more than I would like as well. And we think it may sleep a bit warmer than our old mattress. We love the mattress, though, and are thrilled to see how we keep liking it over the next few months. I plan to do a blog post within the next few months to express our thoughts! Along with social shares then.

[This review was collected as part of a promotion.] This mattress is sooo comfortable that I'm finally sleeping thru the night. Our mattress was ready to be replaced and this one came at perfect timing. First time hearing about the brand and I have to say I can't wait to change all of our mattresses for this ones. They are really good made and they offer a great support which was super important to avoid having back pain in the mornings.

Recently purchased this mattress and a large dip formed about the size of a watermelon only a month or so of sleeping in it. It was replaced by the same exact mattress and once again the dip is back. Don't think we'll be keeping this mattress and get our money back.