I totally get it. Taking apart the drawers to clean them can be a hassle. I think we can learn and grow from this feedback. I'm not sure what guide you are using to clean underneath your glass. But if it helps; You can use the instructions in the link below. Some of our customers have told us it is helpful taking apart the glass. ^Pat https://www.samsung.com/ca/support/home-appliances/how-to-remove-clean-glass-shelf-above-crisper-drawers-french-door-refrigerator/

Hi there, We want to ensure that the fridge stops leaking. Let us help you with the refrigerator. Here is a link to help you with the fridge. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146973177 to help our team pull up your information. Have a great day. ^Aloe

Greetings, Having a reliable ice maker is convenient for every household. Let's get the information you need to ensure you are maximizing the refrigerator's features. Kindly click the links below to find the best way to address the ice maker and get more information by checking the hyperlinks and video. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001014/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146748360) to help our team pull up your information when you message us. Have a great day, -Ernest-

Summer, we understand that this experience is different from what you anticipated. We want to speak to you directly and get more information about your fridge for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147049443) to help our team pull up your information. Have a great day. ^Camille