My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

Do not buy from this company Stearns and foster , they do not treat customers with dignity, I bought the foundation and a day later I called and said that I would like to return it because the bed I am going to buy will not need foundation, they said that they do not accept returns even a day after purchase and still in the plastic

[This review was collected as part of a promotion.] Thank you Stearns & Foster for providing me with the Lux Estate Soft Pillowtop Mattress for free. I have been sleeping on this mattress for about 3 weeks now and am enjoying it. The pillowtop is incredibly plush and you just melt into it. I am a stomach sleeper and have trouble finding mattresses that are comfortable for me. This one has the softness of the pillowtop, but still has support, which is working out well for me. I have not been having as much back pain when I wake up. One concern I have is that despite having a firmness below the pillowtop for comfort while sleeping, the sides of the mattress do not seem to have as much side support as other mattresses I've had. I do not know if this will effect it long term, but is one thing I will be keeping an eye out fur issues as I have this mattress long term.

support started failing at 3 months- now little over a year and it is unusable. inspection did not show pillow top indent of 2" (support failure below pillow top!). retailer blamed it on S&F - apparently no one makes mattresses like they used to? still paying for 200 lb mattress that we cannot spend an entire night sleeping on due to pain created by lack of support. purchased foam toppers but not enough- and now getting stuck in the trough and cannot even turn over. so disappointing. S&F uses money to promote branding but no longer on quality manufacturing. now mattress shopping again while still making monthly payments on this mattress soon to be out advertising its failure in the trash. be forwarned. if you are unhappy this company has impossible criteria for return.

[This review was collected as part of a promotion.] This is the comfiest mattress I have ever slept on. The pillowtop is as soft as a cloud and cushions and cradles you when you lay on it. I sank right in, but the rest of the mattress is thick and firm enough that I still get the suport I need for my back. I knew I was going to like this mattress, I didn't know it was going to change my sleep as much as it did; snuggles the insomnia away.

Our mattress is very comfortable. I am a heavy person and read all the reviews I could find and did some research on this particular model. I found that this worked best for both me and my wife; average weight around 130 lbs. Sterns and Foster has a good reputation and builds quality mattresses. They also have a great financing plan. Can't go wrong with a purchase of this mattress. David B.

As advertised. Very comfortable. First new mattress in 30 years, and what a difference. Quality in workmanship is self evident and the comfort it provides is amazing. The registration process was clear and easy to manage. All around a great experience with this bed. Sales personnel were easy to work with, and no pressure what so ever. Very knowledgeable and able to answer all of our questions prior to purchase.

[This review was collected as part of a promotion.] I was surprised that a "divot" formed in the pillow top almost immediately, and remains. Even though it is supposed to be "firm", the pillow top makes it more difficult to move around on and get off of the mattress. Apparently, just lying on it in the store doesn't provide a good feel for the mattress in daily use. In hind-sight, I believe I should not have chosen the pillow top style. Considering the cost, I would rethink the whole process.

[This review was collected as part of a promotion.] This mattress is the perfect combination of firm and soft. The mattress is firm and supportive for your body, but the pillowtop adds a comfy layer so when you climb into bed you are surrounded with comfort. I will say this mattress is very thick and heavy. It's a bit hard to change the sheets because it's so heavy to lift and tuck the sheet under. We are using it on a platform bed so there is no need for a box spring. Thank you to Stearns & Foster and to BzzAgent who sent me this free sample through the BzzAgent sampling program.

Previously I had purchased a mattress that was for side sleepers and thought it was great until I had my hip replaced. With a new hip I found it was like sleeping in a hammock. My new mattress is wonderful, no more hammock feel but a luxuriously firm mattress that allows me to sleep comfortably and longer.