[This review was collected as part of a promotion.] I purchased Stearns and Foster lux Estate medium mattress non-pillow top. If anyone is interested in purchasing a Sterns & foster you will not be disappointed I look forward to going to sleep every night. The mattress is incredible. The mattress changed my life. I love my mattress. I look forward to going to bed at night.

By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

[This review was collected as part of a promotion.] We have been sleeping on our new mattress for over on month now and it is Perfect! Exactly what we wanted. Having been sleeping on a Stearns and Foster mattress for the last nearly 10 years we were very happy with this new one!

[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

[This review was collected as part of a promotion.] i really enjoy my stearns and foster lux estate mattress. i sleep great with this new product. The only problem that i had with this whole process was not being able to get in touch with your customer service dept.

[This review was collected as part of a promotion.] This is our third Stearns and Foster mattress, and we love it! We also bought the adjustable bed to help with my husband's snoring and it is life-changing! We love the split king-mattresses and we are also able to adjust the bed to each of our preferences. I can now sleep in my own bed and get the best night's sleep, instead of having to sleep most of the night on the couch. My husband also loves it as he does not get poked in the arm all night to change positions to reduce the snoring. We are both getting the best night's sleep now. Thank you Stearns and Foster!

[This review was collected as part of a promotion.] My last mattress was less than four years old and an expensive and highly recognized brand with great reviews, but it didn't come anywhere close to my Stearns and Foster. My nagging morning backache went away with my new mattress and I have truly rested so much better immediately after I got my Stearns and Foster.

[This review was collected as part of a promotion.] Its definitely a different experience. Growing up, I did not have my own room and we all sleep together in one bed and mattress. Its a typical foam and not even a mattress to begin with. Given the opportunity to experience the product is an achievement unlocked. The quality and satisfaction it gives me when I wake up in the morning equates the value of it. It is an investment and worth the price I paid for. I do not usually buy expensive mattress but this one is worth it.

[This review was collected as part of a promotion.] So far we have had our bed a few weeks. We love it. Its comfortable, not hot, and looks great. Our previous bed was a Sterns & Foster; I wanted a high end bed with amazing comfort and it was and lasted a very, very long time. When I got the previous mattress the warranty was 20 years I think, and when they took it away it was like new. There was no sagging, no marks (due to the mattress pads), nothing wrong - just time. We decided to give it a go again. We are very pleased with everything. Delivery was great and the delivery communication.

[This review was collected as part of a promotion.] This is a great bed, so easy to get to sleep and no waking up in the nite with pressure point soreness. No back aches in the morning, either. Really nice mattress, I'd buy it again in a minute. Delivery guys were great, in and out in no time and they arrived early--nice!