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Customer reviews for Member's Mark Hotel Premier Medium-Firm Hybrid Mattress with Organic Latex for
Member's Mark Hotel Premier Medium-Firm Hybrid Mattress with Organic Latex
3.4 out of 5 stars
stars
29 ratings27 reviews
  1. 5 stars41% (12)
  2. 4 stars14% (4)
  3. 3 stars10% (3)
  4. 2 stars17% (5)
  5. 1 star17% (5)
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Showing 11-20 of 27 reviews
Nov 21, 2025
Reviewer name: Tony
2 out of 5 stars
2 out of 5 stars review

Great Materials - Poor Construction - Not Worth

I chose this mattress specifically for the premium feel of the latex and organic wool top. ✅ The Pros Excellent Cooling: It genuinely stays cool throughout the night, which is a major positive. ❌ The Cons Excessive Sinkage: The mattress is simply too soft. I felt like I was sinking in, not supported on it. Zero Edge Support: Unacceptable for a premium mattress. The edges completely collapse when sitting or lying near them. Poor Value: The premium price is not justified by the lack of proper support and edge reinforcement. Final Thought If this would have been a mattress topper with just the latex and wool top, it would be a great option for any mattress looking to add a comfortable, cool layer. The problem is the overall construction.

Helpful?35T8XOLDBI3K13605702593
reply from Member's Mark Team

We're sorry the mattress did not meet your expectations, Tony. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Feb 5, 2026
Reviewer name: JON
1 out of 5 stars
1 out of 5 stars review

don't trust online ordering

ordered a king mattress; delivery keep being delayed [frustrating since I had the frame all set and unable to sleep in my new place]; then, when it was delivered the driver left the package at the bottom of the drive way and in a snowbank; to add to this, the packaging [cardboard] was torn, thus making it almost impossible to bring to the house [very heavy especially since I am older] . NEVER AGAIN!

Helpful?35T8XOLDBI3K13605702593
Jan 27, 2026
Reviewer name: Kayleigh
2 out of 5 stars
2 out of 5 stars review

Returning

I was excited to receive this bed. ESPECIALLY because it's organic. It is way too soft. My husband weighs 180 and 6'3” and I weight 150 and petite. He sinks all the way down into the coils! There's no support. I'm waking up feeling achey and in pain.

Helpful?35T8XOLDBI3K13605702593
Sep 15, 2023
Reviewer name: ccchoi
5 out of 5 stars
5 out of 5 stars review

Super Comfy

[This review was collected as part of a promotion.] I tried to look up this mattress as soon as I found out I was receiving it but couldn’t find any information online. so I was a bit skeptical. It arrived in a large box and was vacuumed sealed. As soon as I got it out of the plastic wrap, it almost immediately started to inflate. Super easy to “put together” in that sense. I am unbelievably shocked by the quality of the mattress - the design, the sturdiness, the softness of it. I sunk into it in the absolute best way possible, and I would actually really consider buying this mattress going forward. 

Review from plushbeds-inc
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Sep 28, 2023
Reviewer name: luckygirlmn
4 out of 5 stars
4 out of 5 stars review

Comfortable with medium-firm support

[This review was collected as part of a promotion.] This mattress unrolled and inflated completely with no strange lumps or bumps. It is a bit softer than my previous foam firm mattress but it does have a thin pillow top on it. It has springs to help support it. It is quite comfortable for those who like a mattress with a bit of “give”. I’ve been sleeping well on it for about 3 weeks now.

Review from plushbeds-inc
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Sep 15, 2023
Reviewer name: biggestberrybowl
5 out of 5 stars
5 out of 5 stars review

Incredibly comfortable

[This review was collected as part of a promotion.] Feels like you’re laying on a supportive cloud. Mattress arrived in a large box, 75lbs, but was able to bring upstairs by myself. Once I took it out of the box, there was clearly care and thought put into the roll/packaging, as even though the box got a bit wet, the mattress was totally fine. Obviously compressed/vacuum packed, but the unrolling consisted of cutting the outer plastic straight across the roll (safely!). Mattress uncompressed instantly. The pillow top is evident, as are the natural fibers used (I use heavy blankets, even in summer, and found that I didn’t sweat). Only thing to be aware of is the 12in width, which just barely fit in my twin XL sheets. But this mattress is definitely worth buying new sheets for! Thinking about buying another and replacing all the mattresses in my house!

Review from plushbeds-inc
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Oct 12, 2023
Reviewer name: kinman1313
4 out of 5 stars
4 out of 5 stars review

Rest is back!

[This review was collected as part of a promotion.] I was recently given a Members Make natural organic latex mattress to try and review, and I must say, it has been a game-changer for my sleep. As a tech executive with long hours and trouble sleeping, finding a mattress that truly promotes restful sleep has been a priority, and almost impossible to find. Compared to my previous mattress, the organic latex constructionw of this mattress makes a significant difference. I can finally stop worrying about harmful chemicals, and that peace of mind alone has improved my sleep quality. The natural materials and organic latex provide a healthier sleep environment, free from off-gassing or synthetic odors. But what truly sets this mattress apart is the way it helps me sleep and wake up refreshed. The latex material conforms to my body, offering excellent support and comfort. I’ve noticed a reduction in those annoying pressure points that used to keep me tossing and turning throughout the night. The mattress’s breathability ensures I stay cool and comfortable, even during stressful periods of work. Overall, the Members Make natural organic latex mattress has become an essential part of my sleep routine. It allows me to recharge more effectively and wake up feeling refreshed, ready to tackle another demanding day in the tech world. If you’re someone who, like me, has trouble sleeping due to a busy schedule, I highly recommend giving this mattress a try. It’s a game-changer for anyone in need of restful, chemical-free sleep. One thing to note, it’s latex, and that means it will be far heavier than your prior mattress, and I mean far heavier, get a friend or three to help you move this beast.

Review from plushbeds-inc
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Sep 22, 2023
Reviewer name: sonias98
5 out of 5 stars
5 out of 5 stars review

Complete comfort!!

[This review was collected as part of a promotion.] It’s a no brainer sleep is important and we want the best for our health/money/comfort. I’ve only been using this mattress for about a week and it’s exceeded my expectations so far. It’s much more plush than I expected it to be. I wake up entirely refreshed. Big, thick and supportive. Once you take the plastic off it expands. My back feels so much better just by sleeping on this for a week. I don’t sink in the middle and I don’t sweat at all. There is absolutely no chemical smell. This mattress is everything.

Review from plushbeds-inc
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Oct 2, 2023
Reviewer name: sweetlybyers
5 out of 5 stars
5 out of 5 stars review

Dreamy

[This review was collected as part of a promotion.] First, although the outer box was a little damaged, the wrapping they did on the mattress was very secure; as it was vacuum sealed. That helped with getting it into the guest room with ease (by myself) and I was able to unroll it and let it breathe back into shape. It looked so luxurious when it was ready and the stitching was well done. I gave it a good three weeks to try out and I can report that I am having very restful nights! Initially, I was worried it would be too soft. (I have a bad back and need a great deal of support). I found this to be be soft, yet it held up enough to provide support for my back. I also love that it is organic! (My current mattress is organic as well, so that is am important factor). I think I am converted haha. I’ve been looking into getting a larger size for our primary bedroom. Please get this, you will not be disappointed!!!

Review from plushbeds-inc
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Sep 26, 2023
Reviewer name: taniaa90
5 out of 5 stars
5 out of 5 stars review

Finally a full night’s sleep!

[This review was collected as part of a promotion.] We got this mattress for our daughter who was having trouble sleeping through the night.  She would end up in our bed every night, and the broken sleep would leave everyone tired and restless. Since we’ve switched out her mattress for this Organic Hybrid Mattress, she has been sleeping through the night in her own bed! Thank you Member’s Mark!

Review from plushbeds-inc
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