I was a big advocate of Tempur Pedic until now. I bought an advantage firm mattress 9 years ago. I loved it until it began to severely sag over the past year. They have a 10 year full replacement warranty. Warranty department said they will cover it but want to replace it with a medium support and if I want a firm support they will charge me $1700.00 for an upgrade. I don't want an upgrade I want firm replaced with firm. That is all I want. The difference between the mattress they approved(adapt medium) and the pro adapt firm is $800.00 retail. I offered to pay that but they refuse. They want $1700.00. This is not a warranty at all. The mattress they approved is not the most like my mattress because it is not firm. When I explain that to customer service they are very rude. So very disappointing.

I'm a light (110 lbs) side sleeper with mild lower back pain. Initially I bought the classic medium thinking it would be the best fit for my needs, however within a few weeks it felt like it was sinking so I exchanged it for the Pro Adopt Firm. At first I thought I made a huge mistake because it felt like I was sleeping on a board and gave me shoulder pain but after 3 months it is a dream!! I was worried it would continue to bother my shoulders but now I don't have any pain with all the comfort of a firm mattress. If you like a firm mattress and have lower back pain this is for you but you must give it the full 90 days to adapt to your body. It's a firm cloud that will last!

This bed has made it possible to get some pain free sleep. I have insomnia and have slowly but surely started to gain more hours of sleep. I thank God on Saturday mornings now when I can sleep in and raise my head with the adjustable frame , wake up slowly, watch TV and listen to my pool waterfall with my legs elevated and back up. I am blessed.

It was a rough first two days on the mattress. It felt like a brick. BUT after those first two days, it molded with my body and I now sleep sooooo well! The pillows are great too. This is my second tempurpedic mattress and pillows and I can say that they have made some serious improvements to these new products. My body doesn't get so hot on it anymore either with their new pro-adapt technology. The pillows are definitely cooler and lighter. Love it! I'm very very happy with the purchase.

[This review was collected as part of a promotion.] I am very pleased with the entire experience from purchase to delivery. This is a quality product, my wife and I both have never slept more comfortably! My minor back and neck issues disappeared from the first night is sleeping on this amazing mattress. I would recommend this to anyone.

I was a bit hesitant about spending this much money for a mattress. I'm so glad that my husband talked me into it. It has been worth every penny! We sleep so sound and comfortably, we have a hard time getting up.. But look very forward to my retreat when I get to climb in it each night. Very satisfied!

The 1st night slept great-much more support than our 3-year old Cloud Supreme (a soft-medium mattress), The next few weeks were not as great, had traded in my neck pain for shoulder pain. Switched to a higher and firmer Bamboo pillow and that has surely helped. Wife has found new mattress better for her lower back. Overall, an improvement, Verdict is still out whether we will keep it or switch to the medium ProAdapt model.

[This review was collected as part of a promotion.] My wife and I tried out several different mattresses and this stood head and shoulders above the rest. Plus the customer service has been terrific! Our base showed up with a tear in the fabric from shipping, they sent out a replacement right away.

I needed the ProAdapt for pressure point relief and I got that. Pressure point relief being important because my back often hurts. This is slowly lessening over time. It is different then regular mattresses so there is an adjustment period. I would recommend highly!

[This review was collected as part of a promotion.] I was very happy when my mattress was finally delivered. The delivery was delayed because of COVID-19. The morning that it was delivered, I woke with back pain. That afternoon, I laid down and slept for 3 hours. I never sleep in the evening. My back feels so much better. The spinal support is amazing. I also get hot at night, and this is so much better.