Your little one's health and comfort are our top priorities, so we're very sorry to hear that your son experienced a rash. Please know that a great deal of work goes into the development and testing of all our wipes to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the process, so we want to assure you that the issues you have described aren't things we would expect to hear. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. We'd love to learn more and help you best, so please call us at (888) 665-3257.

Thank you for taking the time to share what happened, Savanah. We're happy to help further with your Sensitive Wipes. Please know that it is not typical for our wipes packages to split like that, and we perform extensive tests on each one to ensure they're in perfect condition when you get them. We're sharing this with our Quality Assurance Team, and we'd like to learn more from you and make this right. Please call us at 1-800-726-7377, M-F, 9 am to 6 pm EST.

We're so sorry to hear this happened and do hope that your baby's symptoms have improved. Please know that a great deal of work goes into the development and testing of all our wipes to ensure they're safe and comfy for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. We'd like to learn more to see how we can help further, so please give us a call at 1-800-726-7377.