Customer reviews for LG Top Control Dishwasher with TrueSteam forMember photos
High quality premium experience Dish-washer
Bought this dishwasher in December and it has been a real treat. First and foremost, the look is sleek, modern and premium. The LED lighting, seems like a superficial function, but I realized how much I was sacrificing with my old Dishwasher that didn’t have it (iphone light and all!). The clean is a premium clean, but the dry is the best I’ve ever experienced. This is the dishwasher of dishwashers, anyone that is considering buying one, should consider buying this one. It is a great product, I am very happy with it. Busy mom’s got no time to rewash or redry my dishes!
New LG Dishwasher
[This review was collected as part of a promotion.] Have been using my new dishwasher for about 4 months now. It has a wide variety of settings - dishes come out clean unless I use an incorrect setting. Fairly quiet and very easy to keep the front of the dishwasher spotless. Love it!
Hi, Con. Thanks for taking a moment to share your experience. It’s wonderful to hear how much you’re enjoying the LG Dishwasher (LDPH7972S) model. The wide range of cycles, strong cleaning performance, and quiet operation are standout strengths of this model, and it’s great to know the spotless stainless finish has been easy to maintain. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Dishwasher good, Installation Bad
[This review was collected as part of a promotion.] The dishwasher is great now that it is installed. But the install took a month and 3 visits. It was not originally delivered with the installation kit that was included in my order. The responsibility then fell on me to coordinate any additional install/service calls even though I had paid for the install kit and the labor to do the install. They have no process to account for this scenario. And so the dishwasher sat in my garage for a month while I made several calls and had several service techs show up with no install kit. I don't understand why LG would spend so much time developing, marketing and selling great products only to partner with sub-standard delivery and installation providers. It really taints the entire experience. And while the product itself is great (quiet, does the job, cool third shelf, and looks great), there is no way that I can recommend this product unless you buy the install kit separately and install yourself.
Hi, there. Thank you for taking the time to share your feedback regarding the LG Dishwasher (LDPH7972S) model. We understand your concern about your experience during the installation process of your unit. We strive to provide top-notch products that meet our customer's needs and expectations. Regarding your oversight in not including the installation kit with your original order, we acknowledge that this situation should have been handled more efficiently, and we take full responsibility for the disappointment it caused you. Please be assured that we value your feedback and will address this issue with our delivery and installation partners to ensure that such incidents are minimized in the future. If there's anything else we can do to assist you or if you have any further concerns, please get in touch with us on social media @LGUSSupport. ^Juvy
Early yet
[This review was collected as part of a promotion.] A bit early yet, but so far so good. The interior light is unexpected surprise. Instructions for the features are not real good. In fact frustrating. It is quiet, although the extra sound deadening roll that came with it is not good. Rolled up very tight and awkward to install. Also binds the door up. Probably going to remove it. Really like the 1 hour feature and the dishes are clean.
So quiet
I bought it for two months now. The layout and capacity is great. I was able to load my dishes and pots and pans with ease. The third tray was a plus. The washer cycle seems to take a long time. There is only a 1 hour wash and everything else is 2.5 hours. It seemed ridiculous to take that long.
Thanks for your review, Betty! We’re glad you’re enjoying the quiet performance, spacious layout, and handy third rack. 🙌 We hear you on cycle times, as we're always looking for the best ways to improve. We recommend checking out our guide at https://www.lg.com/ae/lg-story/helpful-guide/lg-dishwasher-cycles-from-a-to-z for a full guide on our dishwasher cycles. If you ever need any help in the future with your LG Dishwasher, feel free to get in touch with us on social media @LGUSSupport. We’re always happy to help! *Joseph
Great little dishwasher
[This review was collected as part of a promotion.] This product looks sleek, and is super quiet! Once you step out of the kitchen, it's hard to hear. Inside has plenty of space for a variety of dish sizes, and the 3rd shelf is super convenient. This thing really cleans! The only reason it's not a 5 star is because the wash and dry in an hour doesn't have the best drying ability. We've had to set additional dry time.
I purchased this dishwasher on September 7 and it has not Worked since installation LG Repair Man has been here three times and now they just ordered a new computer board first time I’ve ever ordered an LG product. I’m not sure I will buy another one.
Hey there, we understand how important it is to have your dishwasher up and running smoothly, and we appreciate your patience while we work on a resolution. Please send us a private message @LGUSSupport, and we’d love to help ensure everything is sorted out so you can get back to enjoying your appliance. We’re here to assist you! ^ Diego
Worst Dishwasher I've Ever Purchased
[This review was collected as part of a promotion.] I purchased this product in June. It worked for two months and then threw and error code AE, even though inspection revealed no leaks. The dishwasher would not reset and will not function with the AE code still active. Allegedly LG service is showing up at some point to look at it. Even if they do show up and fix it, it is unacceptable for a product to brick itself in under 2 months. I've owned other dishwashers and never had a problem like this, which, I think, indicates the poor quality control at LG. In short, this is the worst dishwasher I've ever owned, although since it is completely non-functional at the moment, it's a bit of a stretch to even call it a dishwasher
Hi there, Thank you for sharing your experience with us. We understand that encountering an AE error code on your LDPH7972S dishwasher, especially so soon after purchase, is concerning. We understand your situation and appreciate your feedback. To address the issue with the AE error code, please ensure that the dishwasher’s filter and drain are not obstructed, as these can sometimes trigger error codes. If the problem persists, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We’re here to help and resolve this for you. AE & E1 ERROR CODE - DISH WASHER - https://www.lg.com/us/support/help-library/ae-e1-error-code-dish-washer--20150140935066 We appreciate your patience and understanding. —Renzo
LOVE LG PRODUCTS
[This review was collected as part of a promotion.] I LOVE MY NEW SMART TOP CONTROL WITH 1-HOUR WASH & DRY QUADWASH PRO TRUESTEAM AND DYNAMIC HEAT DRY DISHWASHER, EVEN THOUGH I HAS TO SEND A REPAIR REQUEST IN ALREADY FOR THE TOP RACK ASSEMBLE THAT HOLDS THE SPOONS AND FORKS WHICH BROKE AND NEEDED REPLACING.
Hi, David. Thank you for taking the time to share your experience. It’s great to hear how much you love the performance of your dishwasher. The LG Dishwasher (LDPH7972S) model is built to deliver powerful cleaning, fast drying, and convenient smart control, so it’s wonderful that those features are standing out for you. For the top rack assembly, it’s good that you already submitted a repair request. In the meantime, you can check that the rack is seated evenly on both rails and that no utensils are obstructing the glide, as this can help keep it stable while waiting for the replacement. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Great drying but poor reliability
Review: I really wanted to love this dishwasher, but it has some serious flaws that make it hard to recommend. Pros: • Dries significantly better than the Bosch Benchmark. Cons: • The second rack rails keep failing. The bearings fall out, making the rack unusable. Running the sanitize cycle seems to warp the metal rails, worsening the issue. • Unclear if the sanitize function works. The manual states that the sanitize light should remain lit after a successful cycle, but mine has never stayed on. Since my model has a pocket handle, I suspect it might be a programming issue where the indicator is only visible on top-control models. • LG replaced my unit, but the new one had the exact same issues. I ultimately returned it and switched to the Bosch Benchmark. While the Bosch is sturdier, it does not dry nearly as well as the LG. I really liked this dishwasher’s drying performance, but reliability is a major concern—especially when sanitization for baby bottles is a priority. Hopefully, LG addresses these issues in future models because I would love to return to it if they do.
Thank you for sharing such a detailed review of your experience with your LG dishwasher. We truly value your feedback as it helps us continue improving our products. We hope that in the future, we will get a chance to wow you. For more feedback or questions, private message us on social media @LGUSSupport. We're always here to help. ^David
