We're so disappointed to hear this! Your child's health and well-being is our top priority, and the last thing we want to hear is that they experienced any discomfort. Please know that our ingredients and products are rigorously tested by professionals to ensure they’re safe for delicate skin. Regardless, we know that irritation can happen for many reasons, so we'd like to find out more about what's happening. Please reach out to us at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon.

Oh no! We know how frustrating leaks can be for both parent and BIG KID® so we're disappointed to hear that this occurred. Your satisfaction means and lot and we'd love to learn more and help find a solution for you and your child. Please give us a call at 1-888-778-5587 (Monday–Friday from 8am-5pm CT). We look forward to chatting!