[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

[This review was collected as part of a promotion.] i really enjoy my stearns and foster lux estate mattress. i sleep great with this new product. The only problem that i had with this whole process was not being able to get in touch with your customer service dept.

[This review was collected as part of a promotion.] I guess we didn't realize just how shot the old mattress was until we spent a few nights on the new one. It is amazing. We only made one mistake: when the white glove service guys offered to take it upstairs we should have let them. This is one heavy mattress! We huffed and puffed it upstairs, got it in place and dropped onto the thing. My wife and I agree that we are too old to ever do that again. Advancing age of the occupants aside, the Lux Estate medium is a great night's sleep.

[This review was collected as part of a promotion.] We stayed at a vacation rental and had a really comfortable sleeping experience (especially since my back is usually in pain during and after a rental stay). We removed the sheets from the mattress to see what type it was (Stearns and Foster). As soon as we returned from our trip, we ordered our new mattress from Stearns and Foster and are extremely happy with our purchase. It is super comfortable!

[This review was collected as part of a promotion.] The mattress feels like I'm sleeping on a cloud. Once my head hits the pillow and I'm snuggled in bed, I fall asleep asap. After replacing older mattress, my sleep quality has improved as well as aided in my back pain ,stiff joints and sore muscles. Very happy with purchase and fast delivery!

This bed lived up to my expectations! Most comfortable bed I've ever owned! Folks please do yourself a favor and order directly from Stearns and Foster. Their customer service is exemplary. The delivery was flawless. Wait time was excellent for a hand crafted bed made just for me. Heavenly!

[This review was collected as part of a promotion.] We have only had the bed for 1 week but so far it is living up to our expectations. I'm a side sleeper and I haven't had any trouble with my shoulder like I did with my previous bed. The only concern was that it took a few weeks to get it because of the delivery schedule. Otherwise, the delivery went well. The delivery men were very personable and professional.

[This review was collected as part of a promotion.] This is our second Stearns and Foster mattress and we are not disappointed! We have nicknamed the mattress "Cloud Bed". It is very supportive and comfortable. This is our favorite mattress. We are 70 & it supports our back, hips, and knees very well & comfortably.

[This review was collected as part of a promotion.] We purchased our first S&F firm pillow top king 13 years ago and loved it. In fact, we were so pleased that when it came time for our new mattress we didn't even consider other brands. Our new S&F Lux Estate firm pillow top king is everything we expected. We both sleep comfortably and wake up rested.

[This review was collected as part of a promotion.] Amazing mattress. Thought the Soft Pillow Top would be too soft, but No. From the very first night, we have slept extremely comfortable and restful throughout the night, unlike our old mattress. We are so very satisfied with our purchase. With the many choices Sterns & Foster offers you can't go wrong. I thank S&F for a great nights sleep.