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Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,335 ratings1,515 reviews
  1. 5 stars70% (2,318)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 571-580 of 1,515 reviews
May 26, 2025
melissa
5 out of 5 stars review

Worth the price!

I've slept on it for 2 nights and taken one epic nap on our new matresses, and i LOVE them! Our 12 year old Icomfort mattress had given up. We had decided to get 2 twin xl's in hopes of getting an adjustable base in the future and the 2 twin xl's were actually $50 cheaper than just buying a full king size. I can move these 2 all by myself where our old matress was so heavy it really needed 4 people to move if you were to follow OSHA saftey standards due to the weight ;) We got the medium, i let them "air up" for a little over 24 hours and they had no issues or a bad smell. I was a bit nervous when they were delivered because one looked like it was trying to air up in the box, so i was scared of it being mishappened or damaged from a cut through the box or something, but had no problems. Not to firm not to soft. Being 2 twin xl, there is very little if any movement transfer. King size bedding fits on the 2 mattresses perfectly and keeps them together better than i thought it would. Being 2 mattresses together, they are a smidgen wider than our current bed frame, so if you have a frame that the matress sit in that may be a issue if you go the 2 twin xl to make a king route. I paid $327 total after taxes for both and they arrived in 2 days! I bought from Sam's so if we didn't like them we could take them back to the store if there was a issue, as this was the first time buying a mattress that i didn't get to test out first and i was nervous, lol. I figure even if these break down after a few years, i would still be happy with my purchase because I've wasted more money on way less before. For the price, they are totally worth it and with the return policy, no reason to not try them out. We got the medium, which is fine for us, but if you like a firmer matress get the firm one. I'm ordering one for our 16 year old son, who has never had an opinion on bed comfort because he could sleep on the floor and find it comfortable. But he laid on it and said he wanted one too! The price is great! Trust me we went mattress shopping and i think we laid on every major brand mattress on the market these days and I'm telling you, there are way worse (name brand) matresses for quadruple the price out there

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Dec 2, 2025
MARTHA
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

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Feb 27, 2021
Shopallthetime2
1 out of 5 stars review

HORRIBLE HORRIBLE ODOR WORST DECISION EVER!

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

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Mar 18, 2022
Auntie J
1 out of 5 stars review

Adjustable base should not be used

I know this mattress is an inexpensive mattress, but I believe the top layer of the mattress should not have stretched/separated to the point that it causes pain. I am older and have no way of returning it fully expanded. Note: The bed was a dream the first week and I slept better than I had in a very long time. I was absolutely delighted, but my euphoria is rested and low pain was short lived. This mattress should not be advertised as being compatible with the adjustable base. The base was purchased from Sam's Club as well.

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Feb 1, 2022
864_Sparkle
1 out of 5 stars review

Took a chance

I took a chance by reading all the great reviews. Well that chance was a gamble I lost. Where do I start. First I let it air out for 72 hrs 24 more hrs than recommended and it still never fully inflated. Second this mattress is totally uncomfortable. I’ve slept on cots while deployed that was more comfortable. This was $400 plus bucks down the drain that I couldn’t afford. You live and you learn.

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Sep 6, 2020
Aaron
5 out of 5 stars review

Holy Crap!!!

I was a bit spectical at first about buying a Sam's Club (Member's Mark) branded mattress at such a low price. I've always had a Sealy, Serta or a Sterns & Foster. I figured that it wouldn't be any good. But I read the reviews and decided to give it a try and boy am I glad I did! This mattress is AWESOME!!! I've had two spinal disc surgeries about 4 years ago and finding a comfortable mattress, with the right support, has been a challenge to say the least. I've been sleeping on a $2,000 Sterns & Foster for the past 4 years that was supposed to be "top of the line" in comfort, but even that mattress doesn't come anywhere close the true comfort of this one. I purchased the Queen size at about 10 in the morning and even though on the Sam's Club website it recommends that you allow the mattress a full 48 hours to conform to it's full size, mine was fully conformed in a matter of a few hours. I was able to sleep on it that same night. It was the first fully restful night's sleep I've gotten since my surgeries. It's nice and plush, but not so soft that you sink into the middle of it. It's got just the right amount of firmness for that much needed support. I've always been a hot sleeper and I found this mattress keeps me at a cool level of comfort all night long. I don't think I can say anything else about it other than it's just a really good mattress, and for the price, you just can't beat it!

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Jun 4, 2022
AloisSchm
1 out of 5 stars review

Medium firm?! You are sinking into a sea of foam!

It starts with the unpacking. You will have to unwind layer upon layer upon layer of plastic - just great for the environment. First time I sat at the edge of the mattress I completely sank into it and my legs disappeared in the foam - I am only weighing 170 lb, mind you! Then I tried sitting at the top of the mattress, a large foam cushion behind my back, making me sit up straight for reading - I looked at my feet up in the air, because once again my buttocks sank into this supposedly medium firm sea of foam. I know I am supposed to sleep on this thing, but even stretching out on this soft foam you have to watch out not to suffocate because once again you are going under! the description says only the first layer is soft, well this thing is soft all the way to the bottom of it. Quite frankly, never have seen or laid upon such a piece of junk 'mattress' in my life, and I have slept on many. This thing is going back right away!

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Nov 29, 2023
Ess1234
4 out of 5 stars review

Verified Purchase

7+ months pregnant

Mattress is decent and firm enough for my back. Was sleeping on an top of the line air mattress previously and it popped. Decided to get this mattress after looking at many others. 7 months pregnant and very supportive. It came right on time. Works for me.

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Feb 8, 2022
Crystal
5 out of 5 stars review

Very nice!!!

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

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Mar 17, 2025
Jaybird
2 out of 5 stars review

Not A Good Fit

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress and cover, Jaybird. We'd like to assist you further, please contact Member Support at (888) 301-0332.