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Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,335 ratings1,515 reviews
  1. 5 stars70% (2,318)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 451-460 of 1,515 reviews
Mar 23, 2026
David
5 out of 5 stars review

ultrasoft king size members mark mattress

This mattress is amazing!!! affordable and comparable to a very expensive mattress. I slept the best I've slept in years last night! highly recommend this mattress!

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Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam’s through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won’t fit in) and drive it back. I also don’t live near Sam’s so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

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Nov 21, 2025
Robert
1 out of 5 stars review

A total piece of crap!!!

I bought the full size mattress on sale and it’s already developed rises in the middle of the mattress, it’s one inch wider than my bed frame and instead of the supposed 12 inches , mine only came up to 10 inches…in short a total piece of worthless crap!!!

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reply from Member's Mark Team

We apologize for this experience, Robert, and ask that you contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Dec 1, 2025
DEBBIE
2 out of 5 stars review

NOT firm at all!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.

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Dec 27, 2025
Destiny
3 out of 5 stars review

Not as firm as you think

Not as firm as I would like it. If you are looking for a bed that is stiff as a board, this isn’t the bed for you. It’s not bad, but not quite what I was looking for. It’s plushy with a firm feel. Overall, it’s not a bad mattress. I would have liked it to be firmer.

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Jan 11, 2026
Toni
2 out of 5 stars review

A HUGE ultra plush MISTAKE!

I really wanted to love this mattress, but I don’t. I ordered it in early December 2025, and have slept on it for a month and a half now and I just hate it and really regret getting a memory foam mattress, and an ultra plush one at that. I cannot get comfortable. No matter how I lie, be on either side, my back, my stomach, kind of on my side and stomach, I cannot get truly comfortable. I can’t sleep well either on account and I think I’m averaging about two to four hours of sleep per night. Getting off of this bed is so difficult and I messed up my right knee getting up and down off this bed that I had to barrow a walker from my 90 year old neighbor (I just turned 48!) because my knee was so painful and strained and trying to give out on me from getting up and down off the mattress. My lower back and hips are also always extremely stiff and sore now after nearly two months of ‘sleeping’ on this mattress. I’m now going to lol for a hybrid mattress and spend yet more money to replace this one that I can’t enjoy.

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Dec 31, 2025
Jennifer
2 out of 5 stars review

Worked in a jam. Picked up a mattress on the cheap after ours was ripped my movers. I also picked up 2 twin xl for 2 of my kids after they got new beds. I shoukd have known better for our adult bed. It was comfortable for a little over a year, then had noticeable dips and sag in the top layer. My partner and I both weigh between 140-150, so we aren't overly large people. Rotating the mattress didn't help prevent the sag. After 1.5 years my back couldn't take it anymore, and this mattress had to go. I'm also noticing a bit of sag in the 8 year old's mattress. She's under 100lbs AND doesn’t live with us/sleep here full time. The top layer just doesn’t hold up. No issues on the mattress for the 4yr old but... she's 4. Same thing there - that she doesn't sleep over at our place every night. Wishing I had just gotten innerspring mattresses for the kids, and gone back to our original mattress (Tuft and Needle) from the get go.

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Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

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Jan 4, 2026
BILL
5 out of 5 stars review

One of the best mattress I have ever had, period.

I bought a Nectar mattress at Sams Club and had to return it for a refund the following day. It was advertised as a Medium-Plush, but was so firm it was like sleeping on a cement slab. I had pain from pressure at several points on my body. I ended up buying this Member Mark memory foam mattress in the medium firmness, as there was not much to choose from at my club. Well, I can report that I am very happy I did. It feels so soft and comfortable, while at the same time being very supportive. I am comfortable on my back, sides, and stomach. No matter which sleep position I get into, I feel like I am sleeping on a cloud. I was pleasantly surprised I was able to get such a nice mattress for $400. It was $100 less than the Nectar and over $800 less than my previous mattress, which was not that good either. In fact, I had to use a memory foam mattress topper on it in order to use it. Thank you Sams Club for offering this great mattress!

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Aug 29, 2023
AT
5 out of 5 stars review

Verified Purchase

Do not hesitate!

I love this bed!! I bought 2. It is soft, not firm like I have seen in the mattresses in a box... but not too soft. It really is like a hotel bed.

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