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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 1,091-1,100 of 1,512 reviews
Feb 15, 2023
Suzanne
1 out of 5 stars review

MM hotel queen mattress

Worst mattress ever. After getting shipped the wrong size and struggling to get a refund for almost two weeks from sam's online for the mattress I know and love and lost in a fire, I was too frustrated and didn't trust them or have patience to wait for another one. I hadn't slept in a bed for two months. Now I'm stuck with this smelly, soft and uncomfortable mattress. And we feel like we're going to fall out of bed if we move. It has no structure whatsoever. It really sucks!!

Helpful?2P0LE98T4IU013604203252
reply from Member's Mark

We are sorry you are unhappy with your mattress, Suzanne. Please know you can return or exchange it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Sep 22, 2021
Nonsox
5 out of 5 stars review

Verified Purchase

Guest room mattress

Very comfortable.

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Jan 10, 2025
Kevin
3 out of 5 stars review

Really soft for a firm

Thanks to the courier, it took almost a month to get here, can't say it was worth the wait either. It didn't puff out fully out of the packaging, and it's very soft to be a firm mattress. Needed something in a pinch, and this will do, but it's definitely not a long term solution for me.

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reply from Member's Mark Team

We're sorry to learn the mattress did not meet your expectations, Kevin. Please contact Member Support at (888) 301-0332 and we will do our best to make this right for you.

Nov 23, 2024
Maryann
5 out of 5 stars review

Verified Purchase

Confortable in a box

Very comfortable

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Apr 16, 2025
Sam
1 out of 5 stars review

Verified Purchase

Softer than expected

Softer than expected

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reply from Member's Mark Team

We appreciate your honest feedback on our mattress, Sam. Our mattresses can take a few days of regular use to 'break in' to their final firmness, we would encourage you to continue to use the mattress and if its ultimately not the right comfort for you, you are welcome to return it anytime as part of the Members Mark 100% Satisfaction Guarantee.

Jun 15, 2021
asil23
2 out of 5 stars review

Disappointed

I purchased this for my 70 year old mother in hopes that it would allow for a good nights sleep for her but am disappointed. After it arrived in the vacuum package we let it sit for 24 hours as stated in the instructions. We did notice that one end was still misshapen and looked forward to it popping out but it never happened. We have only had it for a month or so at this point. The middle has started sinking down. She only weighs 125 so it has nothing to do with weight, also she only sleeps in.. no sitting during the day. I did give it two stars due to the fact that it’s not making her sweaty.

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Apr 7, 2025
User
5 out of 5 stars review

Verified Purchase

Medium was just right. No box spring needed

Perfect

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Jan 13, 2025
Heidi
3 out of 5 stars review

Not 12 inches

The description said it was 12 inches high and it was only 9 inches high after three days out of the box. We had to keep our daughters broken box spring to make the bed high enough for her to get out of her bed. If I knew it be only 9 inches I would have picked another bed.

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reply from Member's Mark Team

We're sorry to learn about your experience, Heidi. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Apr 12, 2024
Dana
5 out of 5 stars review

Verified Purchase

Nice

Very comfortable bed!

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Mar 12, 2024
Eddie
4 out of 5 stars review

Verified Purchase

Great mattress

Wife like sleeping on

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