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Sam's Club
Sam's Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 51-60 of 533 reviews
Dec 15, 2023
leeznewz
4 out of 5 stars review

Verified Purchase

I had to return it, but it's me, not you.

It's an awesome chair, but it was a little too firm for my old backside. I had to return it. Honestly I loved everything about it, other than the firmness. It was just too hard for my old hip. If you like a firm chair, you'll like this one.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

We apologize you are not happy with your purchase of the Serta Home Theater Recliner. This is a problem that we would like to look further into to make sure that we can make necessary improvements. We appreciate your feedback so we can continue to grow and do better.If you need any further assistance, please reach out at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Mar 12, 2023
CR
1 out of 5 stars review

Verified Purchase

Chair not that great.

Makes to much noise opening n closing. The arm rests r to high. The chair smells awful. I'm only 5'10 n the leg rest to short. The seat slopes back so hard to get out of the chair.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hello, thank you for your feedback. Some noise is to be expected, but shouldn't be anything extreme. Please contact us at upholsteryservice@trueinnovations.com to review your issue further.

Oct 12, 2021
TwinSon
4 out of 5 stars review

Verified Purchase

Why I Didn't Give 5 Stars

the chair is great But when i unpacked the In-Arm Storage was broken not a dear breaker BUT for this price you expect better quality was a gift for my mom and as we all know you don't want momma mad or disappointed

Helpful?2SYPY0HFIELD13603854254
Dec 7, 2021
Dean
4 out of 5 stars review

Verified Purchase

Solid with back support

The chair is comfortable and provides good support for the back. Issues of note: The cover over right arm storage is off center, and the outlet in the right arm is not securely fastened.

Helpful?2SYPY0HFIELD13603854254
Apr 29, 2023
Art
5 out of 5 stars review

Verified Purchase

Serta theater chair

This is the most comfortable recliner that I have owned. Electric with foot and head adjustment. Built in electrical plugs and USB ports. Two cups holders and even theater lighting. Great find, I had to go back and get a second chair.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hi Art, thank you for this wonderful review. We're thrilled to hear you went back for a second one! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

Nov 8, 2022
Lisa
3 out of 5 stars review

Verified Purchase

Not real leather

I do like them except in discription they claim that they are leather but the box says faux leather. They also are very noisy when you open and close them.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Nov 6, 2021
Maggie
5 out of 5 stars review

Verified Purchase

My Husband Own Chair

This is the second one I have bought, my husband loves his chair. He has one downstairs and one upstairs. You can't beat the price. My husband loves them so much he can't stay awake once he sets in it. Thank you Sam's club for a great chair.

Helpful?2SYPY0HFIELD13603854254
Mar 14, 2023
Nancy Ann
4 out of 5 stars review

Verified Purchase

Good chair

The chair is very nice!! However, upon arrival, the box looked fine, but after opening both chairs we ordered had damage. We called our local Sam's and they told me we could only bring them in to exchange at a store that had availability. I paid for the shipping, I wasn't going to load them up and take them into a store to exchange them. Despite the tears in the leather (which we repaired) The chairs are awesome!!!

Helpful?2SYPY0HFIELD13603854254
Jan 17, 2022
Mark
1 out of 5 stars review

Verified Purchase

Smells like petroleum products

First off left in yard while raining opened soaked box wrapped in plastic chair was easy to put together ordered brown looks black and still smells like petroleum like substance after18 days need cover for protection called customer service told to contact serta no solution never had furniture smell like this

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hello Mark, We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

May 19, 2023
Randall
5 out of 5 stars review

Verified Purchase

A very nice recliner, would buy it again.

Very nice recliner. It comes in two pieces so I was able to move it into a bedroom and then assemble it. Its large enough for a 6 ft 1 man to be comfortable. It is heavy so ideally moving it and putting it together is a 2 person job, however I actually assembled it by myself.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hi Randall, thanks for the review and feedback!