Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

Member photos

  • +53 images
Sort by |
Showing 291-300 of 533 reviews
Oct 23, 2021
Mel
5 out of 5 stars review

Question…

Is the chair easy to get into the door once delivered? Does it arrive in a box? I'm female with not much upper body strength…Curious if I'll need someone to help me. Thanks for any information!!

Helpful?2SYPY0HFIELD13603854254
Sep 26, 2022
BSC
1 out of 5 stars review

Poorly made garbage

Seat back is held together with 2 1/2" x 1/2" plywood. If you lay back and enjoy a movie you will snap the back of the chair Wow who designs this crap

Helpful?2SYPY0HFIELD13603854254
Jan 17, 2023
Tori
1 out of 5 stars review

Broke while reclined

I bought the chair October 28,2022 ,delivered on November 4,2022...and today is Jan.16,2023 was reclined and back broke and fell backwards. I thought Serta was a good brand!

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Oh no! Please contact us at upholsteryservice@trueinnovations.com. We'll advise steps on how to open a warranty claim.

Apr 5, 2022
Rob
2 out of 5 stars review

Terrible experience

Bought this chair, plugged it up and did not work. They sent replacement after 2 weeks. It came today, they left it in the street, 70 feet from my house and it weighs over 150 lbs and it is in the rain.

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hello Rob. We are very sorry about your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Jan 12, 2023
BEV
1 out of 5 stars review

Damaged

Bought 2, both boxes were damaged and beat up, but only one chair had a tear. As I am a disabled senior and paid someone to bring them in and unbox them, I certainly can't get them returned. Disappointed because they are nice chairs.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Nov 2, 2021
Marf4
5 out of 5 stars review

Love our Theater Chairs!

I bought two of these on Saturday and they were delivered at our door on Tuesday! Very easy set-up. I got the brown. Built in plugs and 3 USB ports!!! Very comfortable!

Helpful?2SYPY0HFIELD13603854254
Feb 5, 2023
Doriag67
5 out of 5 stars review

Verified Purchase

Love it!

Love this chair. The seat is so comfortable. I'm not a small person and the seat is wide enough that I can sit without my hips touching the sides. With it fully reclined it's a great place for a nap. I highly recommend it.

Helpful?2SYPY0HFIELD13603854254
Dec 31, 2021
Feel ripped off
2 out of 5 stars review

Comfortable but doesn't last long

I bought this recliner Nov 7, 2021. Today the power cord is lit and all connections are connected but stopped working. Press any of the buttons and nothing. Gonna see if we can hopefully return this item

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hi there! We are sorry that the Serta recliner has not met your expectations. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 6, 2022
John T
4 out of 5 stars review

Verified Purchase

Decent chair for the price

It came on time, and was easy to put together. However, the faux leather from the seat back squeaks when it rubs against the seat cushion faux leather when you are reclining the chair. Minor issue, though.

Helpful?2SYPY0HFIELD13603854254
Jan 14, 2023
Tim
1 out of 5 stars review

the chair is not comfortable

The chair is not comfortable and the amount of noise it makes while operating the reclining mechanism is horrible. The chair takes way to long to complete the reclining process. I'm going to be returning it.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.