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Sam's Club
Sam's Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 201-210 of 533 reviews
Nov 6, 2021
Sam
3 out of 5 stars review

Short-lived furniture

I have purchased 6 of these chairs. They look fine but they are cheap (I know $399). They're not going to last long and will not survive children. 1.) the flip up arm rests are easily broken and a challenge to repair. 2.) the motor control is easily tripped and requires reset (I definitely own a couple of chairs that are more of a problem than the others). This is REALLY aggravating as you have to crawl behind and unplug each wired connection until the cup holders will light up again and then it will either trip again or will resume raising and lowering the chair back again (dielectric grease seems to help). They are designed for people who are 5'10” and shorter and arranging them side-by-side helps the armrests (which are a little tall and could be better padded). I cannot recommend these for daily use but they're ok for a budget media room.

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Jan 3, 2023
Bricky
1 out of 5 stars review

no good

Took this chair back. Reviews are right about the side storage bins. They will come out of alignment within a week. You also will need to put Vaseline down both sides of the chair or you will have ungodly noise when you move or put the chair up or down. Not worth the money.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hello, Thank you for your feedback. We'll certainly look into that issue. If you have any other issues with an item please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Nov 14, 2021
Cyndy
5 out of 5 stars review

Verified Purchase

Electric and USB outlets and storage in arm rests

Very comfortable

Helpful?2SYPY0HFIELD13603854254
Jan 17, 2023
Julia
1 out of 5 stars review

Smells bad

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Jun 1, 2023
MadMix
1 out of 5 stars review

Buyer Beware

I bought this recliner in Jan/Feb of this year for my husband who is disabled. Needless to say it was the worst investment I made. The chair was hardly used and is falling apart. The motor is loud, the foam and wood underneath the chair is hanging down when the chair is in a reclining position. The recliner has now been put in the garage for it is to dangerous for my husband to use due to his diasabilies. I never write reviews on products but I must say on this particular one, Buyer Beware. Please note I still love Sam's Club and have been a loyal Business customer for a very long time !!

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hello, the issues you're describing are not normal and we'd like to review further. Please contact us upholsterysevice@trueinnovatinos.com and/or call into 1-800-318-9669

Aug 29, 2022
kline601
1 out of 5 stars review

NOT GOOD

We bought this recliner online and delivery was perfect then the trouble started. The chairs motor quit working only two days of very limited use. It got stuck in the reclined position I had to bang on the motor the get the chair to return to non-reclined position. I then tried it again and it would not do anything unless I hit the footrest with my foot. Getting it returned was quite an ordeal Sams wanted us to return it to our nearest store which I declined how would I get it there with no truck. Next they sent Fedex to pick it up but sent Fedex to the wrong address. After calling again Sams finally got it picked up a few days later and we received a full refund. Do not buy this chair it does not last and returning it is a hassle.

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Sep 18, 2021
jpvptx
5 out of 5 stars review

LOVE THEM

Looked high and low for some good chairs these fit the price range and are AMAZING comfy I'm a bigger guy and these support up to 350LBS bought 3 for the man cave… you will not find a better deal I promise you… so glad I bought these sams carries nothing but the best quality

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Sep 3, 2023
Amy
1 out of 5 stars review

Bonded leather

I almost purchased two of these. They're so comfortable! And the design and features are great Thank God I didn't. Bonded leather products usually only last a few years before they start pealing. If you want something that will last a decade, this is not it. Sams club should really sell these with fabric upholstery instead.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hi Amy, We appreciate your feedback. We are always looking to improve our products. if you need any further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com or call 1-800-318-9669.

Dec 8, 2021
Jj
1 out of 5 stars review

Verified Purchase

Didn't work

Didn't work

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 12, 2022
Marsha
2 out of 5 stars review

Don't waste your money!

I assembled my chair and immediately noticed that the hinges on the arm rests were both sprung and did not lineup with the armrests leaving a gap down into the storage area. As time went on these gaps became worse. Now a tiny screw fell out causing the arm rest to flip open immediately after removing my arm. Screw is not in the storage space so it cannot be replaced. Less than a year and i eant to put it in a dumpster.

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hello Marsha. We're sorry for your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!