We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-270-3714.

We're sorry to read about your disappointment with Ortho Groundclear Weed & Grass Killer Super Concentrate and appreciate your feedback. While you may see browning and yellowing with 15 minutes it may take longer for the plant to die. To get the best results plant leaves must be thoroughly and uniformly covered with the spray solution. If the application does not cover the entire plant, the control will be less and a reapplication will be needed. It is important to use this product when weeds are young and tender. if the weed is mature, no matter what the weed, it will be more difficult to control. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with Ortho Home Defense Insect Killer and appreciate your feedback. Make sure the spout is sticking straight up. If it gets moved from the straight up position while in use it will not spray either at all or good depending on how much it is slanted. Check to ensure that cap is not broken. The wand should be completely extended into the open position. If the nozzle is not turned completely to one of the 3 on positions, it will not work correctly. Place the container above the wand and spray for 30 seconds. If the wand begins to spray well at the end of 30 seconds you should be able to put the container down and continue spraying. Product may have crystallized in the sprayer tip preventing the product from spraying. Soak the sprayer tip in warm soapy water to dislodge any residue. May need to re-prime the sprayer and siphon tube after unclogging the tip. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We're sorry to read about your disappointment with and appreciate your feedback. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

Hi Donald, we're sorry to read about your disappointment with Ortho Weed Control and appreciate your feedback. Mature weeds will take longer to die. Product could have been washed off plant. Temperatures below 60 degrees or above 90 degrees may cause weeds to be dormant. Cold nights may delay weed death! Product will still work, but will take even longer. Drought stressed plants can not readily absorb the herbicide...water them first wait 24hr. When leaves are dry, spray again. Mowing 2 days before or after application reduces leaf surface and plant's ability to absorb the herbicide. Reapply 2-3 weeks after first application. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.