Hey, Duncan~We are sorry to hear of your experience and appreciate you bringing this to our attention. Please reply with the following information:UPC/Bar Code Number:Use By Date:Production Code (stamped near the use by date):Store where purchased: Price paid:Pictures if available, of product and dated receipt: Home mailing address:We are looking forward to addressing your issue and await your reply.Sincerely,{{{Sender.FirstName}}}{{{Sender.Title}}}Ref #{{{Case.CaseNumber}}}

Hi, thank you for taking time to review our product. We are sorry to hear of your experience. Your report is appreciated. We would like to collect product information to report to our quality team. Please contact us directly on our website. Thank you!