Hi CLS,Thank you for purchasing our Bentgo 4-Piece Deluxe Set With Insulated Lunch Bag, Ice Packs & Bento Classic and providing your feedback. If we can assist you with anything else, please reach out to us via phone or email. We are here to help!Thank you,JessicaBentgo Support(714) 668-0300support@bentgo.com

Hi JoxniWarlock,<br /><br />Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo 4-Piece Deluxe Set. <br /><br />This set is backed by Bentgo&#39;s industry leading 2-year warranty. We’d really appreciate the chance to make things right. If you&#39;re open to it, please reach out to our customer support team at (714) 668-0300 or support&#64;bentgo.com so we can assist you as quickly as possible.<br /><br />Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues.<br /><br />Thank you,<br /><br />Jessica<br />Bentgo Support