Hello. That’s such a wonderful review — thank you for sharing! We’re delighted to hear how your LG pedestal washer has made life easier, especially for keeping up with school uniforms and delicate items. It’s great knowing the hand wash cycle is giving your dressy clothes the care they deserve without mixing them into larger loads. Sounds like it’s been the perfect addition to your laundry routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

We’re so glad you had a great experience using your LG Laundry Pedestal - Black Steel, model WDP5B. It helps us continue to improve and provide the best possible service to customers like you. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

We are very sorry to hear about the issues you've encountered with the rail hardware on your WDP5B. We understand how frustrating it is when a repair cost feels high relative to the price of the unit, and we appreciate you bringing this to our attention. To help us look into this further for you, please reach out to our LG CareQ team at 1-888-542-2623 and provide your reference number: CNN260403856308. You can also connect with us at: 👉 https://www.lg.com/ca_en/support/contact-us/

Bonjour, merci d'avoir porté ce problème à notre attention. Nous sommes navrés d'apprendre que votre socle WDP5B est arrivé endommagé et nous souhaitons vous aider à régler cette situation. Veuillez vous munir de votre preuve d'achat ainsi que du numéro de référence CNN260408931930 avant de contacter notre équipe LG CareQ au 888-542-2623, ou rendez-vous sur https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct; nous pourrons ainsi examiner votre dossier et déterminer les prochaines étapes à suivre pour vous.

Your detailed and thoughtful feedback regarding your experience with your LG Pedestal is really appreciated, and we thank you for taking time out to share them with us and the rest of the community. Should you need further assistance please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would our pleasure to see what else we can do for you. -Tanisha

Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly