We are very sorry about what you’ve shared, Nicole. Because a great deal of work goes into the development and testing of all our diapers, ensuring they’re safe for babies, we always believe they’ll be comfortable and safe. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn’t something we expect. Although we do take these many steps, ensuring comfort and safety, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to situations such as you’ve described, and we do hope your son is feeling better. Please hold onto these diapers, and call us for more help. We’re waiting for your call 9 AM-6 PM, EST, Monday-Friday, at (1) 800 632-7435.

As parents, we understand the frustration of dealing with leaks. Size and fit are most important when ensuring your little one gets the leak-proof, gap-free fit they need with Luvs, and because babies grow to be different shapes and sizes, there may be a different size or style that works better for your kiddo. This also may be a stage where your baby is producing more urine than usual, and we're happy to learn more about your experience and suggest an alternative. Call us at 1-800-632-7435 to discuss this further.

We're so sorry to hear you're unhappy with our Platinum Protection diapers. The updated version is designed to be softer, thicker, cottony cloth-like cover that's super-soft on baby's skin. So we can learn more about your experience and help further, please give us a call at (888) 665-3257.