We are so sorry you and your little one are having this experience. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We want to learn more about your experience and see how we can best help. Please call us at (888) 665-3257 when you have a moment.

We're sorry to hear your little one leaked! That's not what we want for kiddos and their families. While thin to provide babies with a less bulky fit when wet, our diapers are super absorbent. If the diaper seemed still dry, you might try a size smaller; however, if the diaper was heavy and full, we recommend giving the next size up a try for the leak-free fit we expect. Please get in touch for further assistance by calling 1-800-632-7435.

I am sorry to hear you are not happy with the new Luvs diapers. The only change we made to the diapers was the character and graphics.Please feel free to contact our Luvs customer service at 1-800-665-3257 if we can answer other questions for you.

Please know the absorbency hasn't been reduced in our diapers, Alexis, so they should still be keeping your little princess dry and cozy. It breaks our hearts to hear this hasn't been your experience recently, and we'd like to help restore your confidence. Could you please give us a call at (888) 665-3257 when you have a minute to chat?