I’m sorry that the new Luvs are leaking and I can imagine your disappointment with the quality of your diapers. As a loyal Luvs parent, you know this isn’t what you or we would expect. I assure you that our diapers go through many checks during manufacturing to ensure that they reach you in the best condition. We haven’t made any changes to the absorbency, just to the tapes and graphics of the diapers. Sometimes leaks can happen because a baby has outgrown the absorbency before the fit, and if your baby is in the upper end of the weight range, it may be helpful to move up a size. If you'd like to share more about your experience, please feel free to give one of our reps a call at 1-877-256-3265. Emily Luvs Team

We're so sorry your little one had leaks, Alex. Size and fit play a major role in ensuring your little one gets the leak-proof fit they need with Luvs. Children fit our diapers differently, and this may be a time when your little one is producing more urine than usual. We'll be happy to suggest an alternative size or style. So we can assist you further, call us at 1-800-632-7435.

We are very sorry to learn about the problems that your baby experienced and do hope that their symptoms have improved. Because a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, we always expect they’ll be safe and comfortable. We have careful and thorough procedures in place to ensure this. We work with pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn’t something we expect. That being said, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to situations like this, and we do apologize. We’d be happy to talk further with you about this, and make sure your little one is feeling better now. Please call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 632-7435.