Hi, I&#39;m sorry to hear about the trouble with your Total PA Live! If you haven&#39;t already, please contact us so we can assist. You can chat with a live support agent or submit a support ticket right from our Support Portal at support.ionaudio.com. <br /><br />We look forward to hearing from you!

Hello, <br /><br />ION support here!<br /><br />The Total PA Live does not contain a battery. It does enter an energy-saving mode after 15 minutes unless an audio signal is detected and playing.<br /><br />When the unit enters this energy-saving mode, the display and lights will turn off and audio playback will be disabled, but the unit will still be powered on. To resume normal use and disable the energy-saving mode, simply turn a knob or press a button on the unit. Once it is awakened, the lights and display will turn on and audio playback can resume.<br /><br />If you should have any further questions, please don&#39;t hesitate to contact our support team through www.ionaudio.com/support.