I guess I got a dud. The base was missing the Velcro for the skirt, the power cable had no connector and worst of all when we unboxed it a large screw fell out. We noticed that it was to attach the metal frame to the seat. We have an incredibly wobbly chair. Unfortunately the wood hole is too large for the screw and it can't be simply reattached. Disappointed and will be calling the service number.

Better quality than I expected, its advertised as genuine leather on all the contact areas, and vinyl on the rest, but i could not find anything on the attached lables indicating that. The materials label under the foot rest showed polyester foam pad, batting and polyester fiber. The surface material does feel different than the side and back coverings, so going to need to trust that the contact material really is genuine leather. The chair is very firm and sorta hard but that usually changes a bit after use. Its the most economical leather recliner i have run across and im not dissatisfied with it, just would like somewhere on the box or paper work to say its leather. Made in Vietnam, seems to be a level or two better than the chinesium furniture you can get.

I would put this recliner up against ANY lazy boy for comfort and quality. Quality leather, firm no sag seating, handy USB ports etc. Only thing I'd make the controls easier to reach and highly suggest it to manufacturers. Ad a 5ft. 10 lady the foot rest could be longer but for the price and comfort, I love this recliner!

Considering I went from a 30 year old rocker recliner that probably had some health code violations pending, decent chair for the money. Assembly was simple. Footrest could be a few inches longer. I ordered a gray chair which the box indicated, but the brown one was in the box. Good thing I was considering either color. Wish it leaned back more when reclined, but overall comfortable.

Horrible customer service! They put us through terrible stressful four hour long conversation on the phone and in the end we still had to return damaged furniture and wait for someone to pick it up and they told us to repurchase the furniture without any discounts. He hung up the phone on us. Very disrespectful and very disappointed! We would have been okay with a partial refund or replacement, so we would've gotten the sofas fixed by someone professinal. We've been with Sam's Club since 2000, but now, with this traumatic customer service experience. We won't be with them any longer.

Couldn't test the chair in a reclined position in the store due to lack of power. When reclined, the plywood is not adequately padded in the armrests where my elbows rest, making it very uncomfortable to rest my arms. The seating surface is also pretty firm, but this may break in over time. This will likely be returned soon.

Solid build with nice top grain leather. The looks is modern sharp. It has a wide seat. I'm 5'7 and fit into it nice. My feet do go off the end when reclined but only very slightly. The fact the head rest adjust makes a big difference. I'm typing from the recliner now with my Aussie lying next to me in the chair. It's not a plush feel. It's soft to the touch and it really smell of leather. I'm thinking it will take years to break in. It warms to the touch too and is comfortable. I'd recommend it, especially for the price.

I really tried to like the chair, unfortunately there is no lumbar support and the cords were on the wrong side of the chair and caused a tripping issue. I found another chair by same company that has no chords %26 looks as though it does have lower back support.

Excellent quality and value

Beautiful chair. Sits well in store but it stops there. Wings pieces do not fit correctly. Recliner raises feet all the way up before back begins to recline. Neck power does not support enough. No support for lower back when reclined.