Hi there, <br /><br />We&#39;re sorry to hear about your experience with our Pop &amp; Fill waterbottle. Please send us an email support&#64;elloproducts.com.We would be happy to resolve this for you.

We are so sorry for your disappointing experience with our product. Please send our Customer Experience Team an email at support&#64;elloproducts.com and we&#39;d be happy to make this right with you.

Hello from Ello!<br />Thank you for sharing your feedback — we’re sorry to hear about the leaking you experienced. The Pop &amp; Fill lid uses an internal gasket that needs to be properly positioned to help prevent leaks, and if it becomes misaligned, leakage can occur when the bottle is tipped or laid on its side.<br /><br />If you’d like assistance with gasket placement or have any other questions, please reach out to our customer service team at support&#64;elloproducts.com<br />, and they’d be happy to help.

Hi Rebjo! Thank you for taking the time to reach out. We are so sorry to hear that your bottles have been leaking and we'd be happy to make things right. When you have a moment please reach out to us at support@elloproducts.com and we'll be here to help!

Hello from Ello,<br /><br />We’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. Leaks are certainly frustrating—especially when bottles are used on the go—and we understand how disappointing that must have been for you and your family.<br /><br />We’d love the opportunity to look into this further and see how we can help. Please feel free to reach out to our customer service team directly at support&#64;elloproducts.com<br />, and they’ll be happy to assist.<br /><br />Thank you again for your honest review.

Hello from Ello!<br />Thank you for taking the time to share your experience. We’re sorry to hear about the lid coming off after the bottle was dropped — we understand how frustrating that can be, especially when it happens more than once.<br /><br />The Pop &amp; Fill lid is designed for quick access and relies on proper gasket placement and secure closure, and impacts or drops can sometimes affect how the lid sits afterward. We’d be happy to take a closer look and help review what may be happening.<br /><br />Please reach out to our customer service team at support&#64;elloproducts.com<br />, and they can assist with next steps.

Hello from Ello!<br />We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating leaks can be, especially when you’re on the go.<br /><br />Our customer service team would be happy to review this with you and help further. Please reach out to us at support&#64;elloproducts.com<br /> so they can assist.

Hello from Ello,<br />We’re really sorry to hear about your experience and understand how frustrating leaks like this can be, especially when it impacts your day-to-day routine. That’s definitely not the experience we want for our customers.<br /><br />Our customer service team would appreciate the opportunity to learn more and help look into what may have happened with the lid and seal. Please feel free to reach out to us directly at support&#64;elloproducts.com<br /> so they can assist you further.

Hello from Ello!<br /><br />Thanks for sharing your feedback. We&#39;re sorry to hear the lid didn’t hold up as expected. If you need assistance with your bottle or replacement options, our customer service team would be happy to help.<br /><br />Please feel free to reach out at support&#64;elloproducts.com<br />.

Hello from Ello! Thanks for being a valued customer of our brand and for your positive feedback. If you have any further questions please email us at support@elloproducts.com.