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Firestone Destination LE3 - 255/55R20 107H Tire

Firestone Tires

firestone.com

Tires

good tire

Great tires

New Tire Purchase

New tire replaemet

Duke

nice tires

Feel smooth

Destination LE3

If I could give Zero stars I would. Both for the tires and service. I bought these for my 2022 Buick Enclave that replaced the original Continental Cross Trac had 70,000 miles on. After getting these installed, I left only to have to come back because the tires were so out of balance the Port Huron Sams club that it was a safety issue strike one. At highway speeds it caused the vehicle to sway and shake and felt like you were going to lose control. I called to try to bring it in but you are sent to a central call center to make appts which is horrible, and they have no clue what is going on. I finally got an appt to bring it in or so I thought. I brought the car in and found out that no appt was made by call center. Strike two against them, they rebalanced the wheels or so I thought, I was told that they were balanced improperly the first time with weight being put at wrong area. I left but it was a windy day with winds of 20-40mph so it was hard to tell if it was causing the swaying in the car. The next day we took the car to church for easter and on the way we both talked about how bad the car felt again.  Frustrated I called back and talked with AMANDA who is very helpful but is limited by upper level management about what can be done. I was told that my car would need an alignment and that was causing it. I took it to my local GM dealer and they checked alignment and said everything was in specs.  Mind you I had it aligned about 5k miles ago.  Amanda made an appt to bring it in on Friday. I ordered some different tires to have in stock to change out the new firestones that were improperly installed. I was assured by Amanda that things would be made right. When I arrived for my 3pm appt early I was told that they could not start until Amanda (who was on lunch break which is not an issue) got back. Once she got back, they did the tire exchange and the difference between the tires was going to be $282. I asked how they were "making it right" and she said by exchanging the tires. They have a 30-day guarantee and I bought the tire warranty so where is the making it right? Amanda then said she could not do anything more. I said so I drove up here 3 different times to fix an issue with the installed tire, 1 day talking a half day off of work and they 30day return policy is the only thing you are doing. I aksed how about splitting the difference between new or old tires or put my old tires back on that had 70k on them. They said they could do neither. I then asked to talk to the store manager. The REAL manager was on vacation and still has not return my phone calls or responded. A" Coach Candace" who is supposedly 2nd in command came to talk right away after she came back it was confrontational "she asked what more could you want" I proceeded to explain how many times I had been back in the last week, how the tires were improperly balanced the first time so bad that the car was unsafe to drive, how I was told to get an alignment that was the issue, and they were replacing the tires so what is the big deal. She said they dont sell many of the firestone tires. It is one that is rated really high on their tire page. I told her to take the car for a ride and tell me it is safe she refused she said she can't do that . Ok I said have your tech people drive it she said they can't, I said go with me she said I will never get in a car with you. Was I upset yes did I yell or cuss no, I asked to split the difference which would have been about $130 total. But not she refused said I could go somewhere else and get them done that was my only other option. I reluctantly allowed tire change and it was completed and I left after paying the full $242 because they forgot to put the rebate in. On the way home my tire sensor went off on front driver tire. I turned around and they had to relearn it again they failed as it went off again the next day. I then went to the local tire shop and he fixed the issue. FYI stay away from PORT Huron SAMS Tire Center and hopefully you don't have to deal with COACH Candace because I think she does not know that customer service industry is predicated on actual   customer service and not putting the issue on the customer for your company's improper install and balance.  Also still waiting for a call from Store manager maybe by Christmas, it is April 29th

Horrible customer service for customer of 30yrs+

I purchased 4 Destination LE3 for my 2019 Ram 1500 limited. Replacing Michelin tires that only lasted 38,000 miles. I have driven about 500 miles. The tires are very quite on the road, handling is great and I'm getting about two more MPG. And saved 100.00 per tire over the Michelin. Have not had the chance to drive in a major rain, but I like the pattern on the tire to help with driving in rain.

Excellet tire

Customer reviews for Firestone Destination LE3 - 255/55R20 107H Tire

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