I have not used this generator yet but shipping was a nightmare. First one came damage. Had to ship the damaged one back. Make sure you keep the box it comes in and also the pallet it comes on. You will need both of those to ship it back. You have to fill out all the return paperwork and schedule the pick ip

We are so in love with our new generator. Previously, we had a little 3750-watt gas generator with extension cords hooked up to it and had to be so careful to get everything hooked up right so that we didn't blow the generator or the appliances. We had to go out to check the gas usage, change the extension cords in the house from appliance to appliance, etc. It was so much work to have the power go out and then so much work to run our generator, too. Our WGEN9500DF has totally changed our lives. We have the fob to turn it off/on in the pouring snow instead of hiking through 2' of snow to do so. The instrument panel tells us how much fuel we have so that we know for sure when to add propane or gas. Not only is there a push button start if we choose not to use the fob, there is also a pull line as a backup starter. It's easy to change from propane fuel to gas with the turn of a mechanism on the front panel. As far as maintenance, there is a window that tells us both the current run time and the overall run time in hours. This is used to know when we need to change our oil and other maintenance. Our surge with gas is 12,500 peak watts. I feel like we purchased the Mercedes of generators at a fair and affordable price (I reviewed a lot of generators and prices.) It's like we have a new baby. I know this review may sound over the top, but if you had used our old generator and were 76 years old, you would understand my enthusiasm. Now, we spend our time shoveling snow instead of shoveling snow AND changing extension cords and running outside to change fuel every hour. Last, do you know how when you buy a product, oftentimes, the manual it comes with is generic, for example, one manual for all their vacuum cleaners in that line of vacuum products? I am so pleased to report that my GEN 9500 has a manual that is exclusively for the WGen9500DF with the customer service number right on the front. Thank you, Westinghouse. Great job!

Great generator to power my irrigation and household water supply system when the power company system is down. This has been a serious issue in the past especially during fire season in my heavily forested region. It is such a relief to know that our water will be available when the utility is down!

Bought this in preparation for hurricane season and so glad I did my research. Looked at many generators, but this one far exceeds my expectations. Will also buy the Smart Switch which adds to how great this is. Easy to assemble and started on first pull. You wont be disappointed.

We finally bought a generator about one month ago after having lost power for 3 days. This generator is very nice. It is sturdy and looks great. It is also pretty quiet for how large it is. I hope we don't have to use it often, but am so glad we have this product in case we do.

I just receive my new WGen9500DF generator so I can't say much about performance in a real world situation yet but it has all the features I need including both a 50 amp and 30 amp output which was important to me and push button start which was important to my wife. The remote start is pretty cool too...

First, it arrived in perfect condition, all parts were in the box, the instructions were clear and easy to follow. The unit was heavy compared to other generators that I have owned. It was an easy set up and took about 45 minutes, great job Westinghouse.

The WGEN9500DF generator is exactly what I was hoping for. I was impressed with the overall quality, looks and features this generator has to offer. The dual fuel option and electric/remote start made this purchase a no brainer, which allows my wife to start it without having to pull a starter cord. The 9500 to 12,500 peak watts it supplies is more than enough power to handle all the major items in my home. The initial setup was easy to follow in the instructions. I used a propane tank from the grill for the first startup instead of gasoline and it started on the first try with the remote starter. The generator was not as loud as I thought would be and it ran great for the time I had it running.

Received my WGen9500TFc Generator today and First impression was a WOW factor! I didnt need to read the assembly instructions as a cave man can put this together in less than 30 minutes :) Plugged in my propane tank and it started smooth and was purring like a kitten with no hesitation! I will be connecting to Natural gas once i finish installing line and have plenty of gasoline as a back up if we sustain an EMP attack and the whole power grid goes down LOL but all aside I am extremely pleased with the durability of this unit along with the multiple options to run this bad boy! Thank you Westinghouse for a Job well done!

Purchased the generator and test ran it without issue. Two months later needed it for a prolonged electrical outage and it wouldn't start. The start switch had failed and no power was going to the unit from the battery. I spoke with an excellent customer service rep who accurately diagnosed the issue and sent the correct replacement part. The swap out was easy and the unit has worked flawlessly since. I would have given this a 4.5 for the failure, but only whole numbers were allowed. Given the excellent response by the customer service agent, I gave the product a 5 instead of a 4 as I didn't feel a defective part should tarnish an otherwise great product. Excellent save by the Westinghouse customer service rep!