Thank you for your review. This is not what we'd like you to experience with your recently purchase JBL Tune 520BT and we suggest reaching out to Walmart for further assistance with your unit.

Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Here are some troubleshooting steps that might help isolate he issue. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, turn the headphones on, then press and hold "Volume +" and "Volume -" for more than 5 seconds. The headphones will turn off and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)